Does the look matter? : the impact of casino servicescape on gaming customer satisfaction, intention to revisit, and desire to stay
Year of publication: |
2011
|
---|---|
Authors: | Lam, Long W. ; Chan, Ka Wai ; Fong, Davis ; Lo, Freda |
Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier, ISSN 0278-4319, ZDB-ID 1074264-5. - Vol. 30.2011, 3, p. 558-567
|
Subject: | Glücksspiel | Gambling | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Macau |
-
Woodside, Arch G., (2015)
-
Exploring customer equity and the role of service experience in the casino service encounter
Wong, IpKin Anthony, (2013)
-
A patron, a referral and why in Macau casinos : the case of mainland Chinese gamblers
Zeng, Zhong Lu, (2014)
- More ...
-
Lai, Jennifer Y. M., (2013)
-
Loi, Raymond, (2012)
-
Loi, Raymond, (2012)
- More ...