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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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SEM-based customer satisfaction measurement : on multicollinearity and robust PLS estimation
Westlund, Anders H.
;
Källström, Mari
;
Parmler, Johan
- In:
Total quality management & business excellence : an …
19
(
2008
)
7/8
,
pp. 855-869
Persistent link: https://www.econbiz.de/10003749550
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