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~subject:"Customer satisfaction"
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Search: subject_exact:"Delphi-Befragung"
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Customer satisfaction
Delphi technique
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739
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79
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74
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69
Delphi
63
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60
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57
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56
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56
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Baraçlı, Hayri
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Bilişik, Özge Nalan
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Chen, James C.
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Erdoğan, Melike
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Kaya, İhsan
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Lo, Sonia M.
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
2
The TQM journal : the international review of organizational improvement
1
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ECONIS (ZBW)
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A holistic framework to embed good company practice for customer retention
McCrory, Barbara
;
Pilcher, Nick
;
McMillan, Janice
- In:
The TQM journal : the international review of …
29
(
2017
)
2
,
pp. 257-275
Persistent link: https://www.econbiz.de/10011643357
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2
An integrated approach to project management using the Kano model and QFD : an empirical case study
Lo, Sonia M.
;
Shen, Han-Ping
;
Chen, James C.
- In:
Total quality management & business excellence : an …
28
(
2017
)
13
,
pp. 1584-1608
Persistent link: https://www.econbiz.de/10011817002
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3
A hybrid fuzzy methodology to evaluate customer satisfaction in a public transportation system for Istanbul
Bilişik, Özge Nalan
;
Erdoğan, Melike
;
Kaya, İhsan
; …
- In:
Total quality management & business excellence : an …
24
(
2013
)
10
,
pp. 1141-1159
Persistent link: https://www.econbiz.de/10009793743
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