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~subject:"Customer service"
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Customer service
Consumer behaviour
29
Konsumentenverhalten
29
Customer satisfaction
27
Kundenzufriedenheit
27
customer expectation
25
Dienstleistungsqualität
22
Service quality
22
Beziehungsmarketing
20
Relationship marketing
20
customer satisfaction
12
service quality
9
Customer expectation
8
Kundenservice
5
Product quality
4
Produktqualität
4
Quality management
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Qualitätsmanagement
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customer loyalty
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Air passenger transport
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Airline
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Ethiopia
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Fluggesellschaft
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Hotel industry
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Hotellerie
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Passagierluftverkehr
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SERVQUAL
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B2B MARKET
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BUSINESS CUSTOMER
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Bankgeschäft
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Banking services
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Beschwerdemanagement
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CRITERION IMPORTANCE
2
CUSTOMER EXPECTATION
2
CUSTOMER LOYALTY
2
CUSTOMER SATISFACTION
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CUSTOMER SATISFACTION INDEX
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Complaint management
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Battal, Aslı
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Başaran, Bülent
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Fumagalli, Elena
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Lee, Myoung-Soung
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Li, Yi
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Mena, Miguela
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Osman, Zaiton
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Pei Ling, Ricadonna
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Phang Ing Grace
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Asian journal of business and accounting : AJBA
1
International journal of bank marketing
1
International journal of business and economics
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International journal of productivity and quality management : IJPQM
1
Journal of retailing
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ECONIS (ZBW)
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Causes of customers' cognitive dissonance and product return frequency : a Malaysian packaged food context
Phang Ing Grace
;
Pei Ling, Ricadonna
;
Osman, Zaiton
- In:
Asian journal of business and accounting : AJBA
15
(
2022
)
2
,
pp. 173-203
Persistent link: https://www.econbiz.de/10013531191
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2
How do customer-related characteristics influence frontline bank employees' boundary spanning behaviors?
Lee, Myoung-Soung
;
Yoo, Jaewon
- In:
International journal of bank marketing
41
(
2023
)
7
,
pp. 1945-1973
Persistent link: https://www.econbiz.de/10014470760
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3
Spoiled rotten : how and when discontinuation of repetitive and regular delight offers increases customer desire for revenge
Li, Yi
;
Fumagalli, Elena
- In:
Journal of retailing
98
(
2022
)
3
,
pp. 412-431
Persistent link: https://www.econbiz.de/10013426728
Saved in:
4
Prioritisation of quality dimensions of after-sales technical services
Başaran, Bülent
;
Battal, Aslı
- In:
International journal of productivity and quality …
21
(
2017
)
2
,
pp. 245-263
Persistent link: https://www.econbiz.de/10011751189
Saved in:
5
Airline service failed!
Mena, Miguela
- In:
International journal of business and economics
16
(
2017
)
3
,
pp. 257-262
Persistent link: https://www.econbiz.de/10011973043
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