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~subject:"Customer service"
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Search: subject:"Logistics service quality"
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Customer service
Service quality
33
Dienstleistungsqualität
32
Logistics
30
Logistics provider
30
Logistikdienstleister
30
Logistik
28
Customer satisfaction
24
Kundenzufriedenheit
23
Logistics service quality
21
Quality management
19
Qualitätsmanagement
19
logistics service quality
14
Beziehungsmarketing
12
Relationship marketing
12
Online retailing
11
Online-Handel
11
Consumer behaviour
10
Konsumentenverhalten
10
E-commerce
8
Electronic Commerce
8
Lieferantenmanagement
6
Supplier relationship management
6
Logistics Service Quality
5
Einzelhandel
4
Kano model
4
Retail trade
4
Customer Satisfaction
3
LSQ
3
Lieferkette
3
Supply chain
3
customer satisfaction
3
Attractive quality
2
Consumer loyalty
2
Consumer satisfaction
2
Customer service survey
2
Express logistics
2
Greece
2
ICT
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Indonesia
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Chang, Kuo-Chien
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Chen, Mu-Chen
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Chia, Kai-Chieh
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Hsu, Chia-Lin
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Hu, Kai-Chieh
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Liang, Ya-Lan
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Lu, Mingying
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Xiao, Jia-Hau
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International journal of physical distribution & logistics management : IJPD & LM
1
The international journal of logistics management
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ECONIS (ZBW)
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Using importance-performance analysis, goal difficulty and the Kano model to prioritize improvements in the quality of home delivery logistics services
Hu, Kai-Chieh
;
Chia, Kai-Chieh
;
Lu, Mingying
;
Liang, Ya-Lan
- In:
The international journal of logistics management
33
(
2022
)
2
,
pp. 477-498
Persistent link: https://www.econbiz.de/10013429509
Saved in:
2
Applying a Kansei engineering-based logistics service design approach to developing international express services
Chen, Mu-Chen
;
Chang, Kuo-Chien
;
Hsu, Chia-Lin
;
Xiao, …
- In:
International journal of physical distribution & …
45
(
2015
)
6
,
pp. 618-646
Persistent link: https://www.econbiz.de/10011376634
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