Using importance-performance analysis, goal difficulty and the Kano model to prioritize improvements in the quality of home delivery logistics services
Kai-Chieh Hu and Kai-Chieh Chia, Mingying Lu and Ya-Lan Liang
| Year of publication: |
2022
|
|---|---|
| Authors: | Hu, Kai-Chieh ; Chia, Kai-Chieh ; Lu, Mingying ; Liang, Ya-Lan |
| Published in: |
The international journal of logistics management. - Bradford : Emerald, ISSN 1758-6550, ZDB-ID 2069452-0. - Vol. 33.2022, 2, p. 477-498
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| Subject: | Goal difficulty | Home delivery logistics | Importance–performance analysis | Kano model | Logistics service quality | Dienstleistungsqualität | Service quality | Logistik | Logistics | Logistikdienstleister | Logistics provider | Qualitätsmanagement | Quality management | Kundenzufriedenheit | Customer satisfaction | Kundenservice | Customer service |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/IJLM-12-2020-0491 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10013429509