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~subject:"Definition"
~subject:"Job satisfaction"
~subject:"Qualifikation"
~type:"article"
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Search: subject_exact:"Service workers"
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Definition
Job satisfaction
Qualifikation
Service workers
202
Dienstleistungsberufe
198
Dienstleistungssektor
50
Service industry
50
Beziehungsmarketing
38
Relationship marketing
38
Dienstleistungsqualität
36
Service quality
36
Customer service
34
Kundenservice
34
Arbeitszufriedenheit
31
Emotion
30
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29
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28
Arbeitsverhalten
27
Work behaviour
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Customer satisfaction
24
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Personality psychology
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Persönlichkeitspsychologie
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Stress
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11
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Crinò, Rosario
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Arli, Denni
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1
Baethge, Martin
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1
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1
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1
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1
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1
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1
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1
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1
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1
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1
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The journal of services marketing
4
Zukunftsfeld Dienstleistungsarbeit : Professionalisierung - Wertschätzung - Interaktion
3
European journal of marketing : EJM
2
International journal of hospitality management
2
Journal of retailing and consumer services
2
Journal of service research : JSR
2
Journal of strategic marketing
2
The Oxford handbook of offshoring and global employment
2
Applied economics
1
Australian journal of management
1
Chinese management studies : CMS
1
Economia dei servizi : mercati, istituzioni, management
1
Employee relations
1
Interaktionen im Dienstleistungsbereich
1
International journal of selection and assessment
1
Journal of business research : JBR
1
Journal of international business and economics : JIBE
1
Journal of international economics
1
Journal of management & organization : journal of Australian and New Zealand Academy of Management
1
Journal of managerial issues : JMI
1
Journal of personnel psychology
1
Journal of service management
1
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
1
Management decision : MD
1
Managing service quality : MSQ ; an international journal
1
Marketing intelligence & planning
1
Oxford bulletin of economics and statistics
1
Personnel review : a professional journal reporting new developments in research, theory and practice of personel management
1
Psychology & marketing
1
The American economic review
1
The international journal of human resource management
1
The review of economic studies
1
Work, employment & society : a journal of the British Sociological Association
1
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ECONIS (ZBW)
44
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1
The customer is often wrong : investigating the influence of customer failures and apologies on frontline service employee well-being
Robertson, Nichola
;
Rotman, Jeffrey
;
MacQuilken, Lisa
; …
- In:
Psychology & marketing
40
(
2023
)
4
,
pp. 825-844
Persistent link: https://www.econbiz.de/10014290864
Saved in:
2
Exploring service employees' involvement in value co-creation : dimensions, antecedents and consequences
Xu, Hangjun
;
Tang, Chuanyi
;
Guo, Lin
- In:
The journal of services marketing
37
(
2023
)
5
,
pp. 650-670
Persistent link: https://www.econbiz.de/10014276940
Saved in:
3
International trade and job polarization : evidence at the worker level
Keller, Wolfgang
;
Utar, Hâle
- In:
Journal of international economics
145
(
2023
),
pp. 1-18
Persistent link: https://www.econbiz.de/10014480121
Saved in:
4
Digital transformation for crisis preparedness : service employees' perspective
Leo, Wei Wei Cheryl
;
Laud, Gaurangi
;
Chou, Cindy Yunhsin
- In:
The journal of services marketing
37
(
2023
)
3
,
pp. 351-370
Persistent link: https://www.econbiz.de/10014228976
Saved in:
5
Customer incivility and employee outcomes in the new service marketplace
Hwang, Hansol
;
Hur, Won-Moo
;
Shin, Yuhyung
;
Kim, Young-Jin
- In:
The journal of services marketing
36
(
2022
)
4
,
pp. 612-625
Persistent link: https://www.econbiz.de/10013407575
Saved in:
6
The influence of pandemic-related workplace safety practices on frontline service employee wellbeing outcomes
Subramony, Mahesh
;
Golubovskaya, Maria
;
Keating, Byron
; …
- In:
Journal of business research : JBR
149
(
2022
),
pp. 363-374
Persistent link: https://www.econbiz.de/10013325616
Saved in:
7
The relationship between emotional labor and the well-being of service professionals during the Covid-19 pandemic : examining the moderating roles of job type
Day, Steven W.
;
Lundy, Harold <Jr.>
;
Torrance, …
- In:
Journal of international business and economics : JIBE
21
(
2021
)
3
,
pp. 18-27
Persistent link: https://www.econbiz.de/10012886114
Saved in:
8
Creating an effective self-managed service climate for frontline service employees
Van Esch, Patrick
;
Arli, Denni
;
Gheshlaghi, Mahnaz
- In:
Journal of retailing and consumer services
57
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012305212
Saved in:
9
Relationship between emotional labor and customer orientation among airline service employees : mediating role of depersonalization
Lee, JungHoon
;
Ok, Chihyung
;
Lee, Seung-hoon
;
Lee, Choong-Ki
- In:
Journal of travel research : a quarterly publication of …
57
(
2018
)
3
,
pp. 324-341
Persistent link: https://www.econbiz.de/10011915406
Saved in:
10
A customer scorned : effects of employee reprimands in frontline service encounters
Pugh, Harrison B.
;
Brady, Michael K.
;
Hopkins, Lucas M.
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 219-234
Persistent link: https://www.econbiz.de/10011855801
Saved in:
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