Digital transformation for crisis preparedness : service employees' perspective
Year of publication: |
2023
|
---|---|
Authors: | Leo, Wei Wei Cheryl ; Laud, Gaurangi ; Chou, Cindy Yunhsin |
Published in: |
The journal of services marketing. - Bradford : Emerald, ISSN 2054-1651, ZDB-ID 2020791-8. - Vol. 37.2023, 3, p. 351-370
|
Subject: | Crisis Management | Crisis preparedness | Customer orientation | Digital | Digital transformation | Frontline service employees | Life satisfaction | Service employee | Well-being | Digitalisierung | Digitization | Krisenmanagement | Crisis management | Arbeitszufriedenheit | Job satisfaction | Beziehungsmarketing | Relationship marketing | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsberufe | Service workers | Zufriedenheit | Satisfaction | Tourismusberufe | Tourism employees |
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