Cunha, Beatriz Moschetta; Lettieri, Carolina Kato; … - In: Logistics 7 (2023) 3, pp. 1-14
Background: E-commerce's convenience, speed, and ability to overcome geographical barriers have made it increasingly … supermarket retail e-commerce in the Brazilian market. The objective was to understand how the pandemic influenced satisfaction in … significance of understanding customer satisfaction in supermarket e-commerce, not just during the COVID-19 pandemic but also its …