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~subject:"Dienstleistungsqualität"
~subject:"Knowledge management"
~subject:"Theory"
~type_genre:"Glossar enthalten"
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Dienstleistungsqualität
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ECONIS (ZBW)
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Management sozialer Dienstleistungsqualität : Grundlagen, Konzepte und Instrumente im Überblick
Gerull, Peter
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2014
Persistent link: https://www.econbiz.de/10010375442
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2
Improving service quality in the global economy : achieving high performance in public and private sectors
Milakovich, Michael E.
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2006
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2. ed
Persistent link: https://www.econbiz.de/10002705291
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3
From quality to business excellence : a systems approach to management
Cobb, Charles G.
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2003
Persistent link: https://www.econbiz.de/10001720279
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4
Kosten und Nutzen des Qualitätsmanagements : Grundlagen, Methoden, Fallbeispiele
Bruhn, Manfred
;
Georgi, Dominik
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1999
Persistent link: https://www.econbiz.de/10001354911
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5
Quality control and industrial statistics
Duncan, Acheson Johnston
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1986
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5. ed.
Persistent link: https://www.econbiz.de/10013481577
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