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~subject:"Dienstleistungsqualität"
~type_genre:"Article"
~type_genre:"Bibliografie"
~type_genre:"Conference proceedings"
~type_genre:"Fallstudie"
~type_genre:"Lehrbuch"
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Search: subject_exact:"Data-Envelopment-Analyse"
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Dienstleistungsqualität
Data-Envelopment-Analyse
57
Data envelopment analysis
51
Technische Effizienz
14
Theorie
12
Theory
12
Technical efficiency
11
Data Envelopment Analysis
10
Deutschland
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Performance measurement
10
Performance-Messung
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Germany
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Efficiency
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USA
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United States
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Service quality
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Messung
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AHP approach
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Bank
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Dabestani, Reza
2
Shirouyehzad, Hadi
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Arabzad, S. Mohammad
1
Aryanezhad, Mir-Bahador
1
Lee, H.
1
Lofti, Farhad Hosseinzadeh
1
Lotfi, Farhad Hosseinzadeh
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Park, Y.
1
Seol, H.
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Shahin, Arash
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Sheu, Chwen
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International journal of internet and enterprise management : IJIEM
1
International journal of productivity and quality management : IJPQM
1
International journal of services and operations management
1
Journal of the Operational Research Society : OR
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ECONIS (ZBW)
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An AHP/DEA ranking method based on service quality approach : a case study in hotel industry
Shirouyehzad, Hadi
;
Lofti, Farhad Hosseinzadeh
; …
- In:
International journal of productivity and quality …
11
(
2013
)
4
,
pp. 434-445
Persistent link: https://www.econbiz.de/10009745032
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2
A DEA approach for comparative analysis of service quality dimensions with a case study in hotel industry
Shirouyehzad, Hadi
;
Lotfi, Farhad Hosseinzadeh
;
Shahin, …
- In:
International journal of services and operations management
12
(
2012
)
3
,
pp. 289-308
Persistent link: https://www.econbiz.de/10009574594
Saved in:
3
Performance assessment of service operations using DEA and managerial judgement : a case study
Sheu, Chwen
;
Yang, Chenlung
- In:
International journal of internet and enterprise …
6
(
2009/10
)
4
,
pp. 369-382
Persistent link: https://www.econbiz.de/10008647515
Saved in:
4
The impact of information technology on organizational efficiency in public services: a DEA-based DT approach
Seol, H.
;
Lee, H.
;
Park, Y.
- In:
Journal of the Operational Research Society : OR
59
(
2008
)
2
,
pp. 231-238
Persistent link: https://www.econbiz.de/10003698785
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