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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Viral marketing
6
Virales Marketing
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eWOM
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Big data
3
Consumer behaviour
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Customer satisfaction
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Internet marketing
3
Konsumentenverhalten
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Kundenzufriedenheit
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customer satisfaction
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online reviews
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Bibliographical Coupling
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Booking.com
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Borghi, Matteo
3
Mariani, Marcello M.
3
Kazakov, Sergey
1
Vega, Rodrigo P.
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Wirtz, Jochen
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International journal of hospitality management
1
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
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Psychology & marketing
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ECONIS (ZBW)
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Asymmetrical influences of service robots' perceived performance on overall customer satisfaction : an empirical investigation leveraging online reviews
Borghi, Matteo
;
Mariani, Marcello M.
- In:
Journal of travel research : a quarterly publication of …
63
(
2024
)
5
,
pp. 1086-1111
Persistent link: https://www.econbiz.de/10014582437
Saved in:
2
The impact of service robots on customer satisfaction online ratings : the moderating effects of rapport and contextual review factors
Borghi, Matteo
;
Mariani, Marcello M.
;
Vega, Rodrigo P.
; …
- In:
Psychology & marketing
40
(
2023
)
11
,
pp. 2355-2369
Persistent link: https://www.econbiz.de/10014432406
Saved in:
3
The role of language in the online evaluation of hospitality service encounters : an empirical study
Mariani, Marcello M.
;
Borghi, Matteo
;
Kazakov, Sergey
- In:
International journal of hospitality management
78
(
2019
),
pp. 50-58
Persistent link: https://www.econbiz.de/10012012699
Saved in:
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