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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Consumer behaviour
2
Customer satisfaction
2
Konsumentenverhalten
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Kundenzufriedenheit
2
Service quality
2
Airline
1
Airlines
1
Beschwerdemanagement
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Beziehungsmarketing
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Brand credibility
1
Brand image
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Brand management
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Complaint management
1
Consumer attitudes
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Consumer services
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Credibility
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Customer service
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Dienstleistung
1
Economic ethics
1
Eigeninteresse
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Ethiopia
1
Fast-food industry
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Fluggesellschaft
1
Geschenk
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Gifts
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Glaubwürdigkeit
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Kundenservice
1
Malaysia
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Markenführung
1
Markenimage
1
Marketing management
1
Marketingmanagement
1
Mobile communications
1
Mobilkommunikation
1
Motivation
1
Performance measurement
1
Performance-Messung
1
Relationship marketing
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Religion
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Bougoure, Ursula Sigrid
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Bougoure, Ursula-Sigrid
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Fazal-e-Hasan, Syed
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Mortimer, Gary
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Neu, Meng-keang
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Russell-Bennett, Rebekah
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Journal of retailing and consumer services
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Services marketing quarterly
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ECONIS (ZBW)
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The impact of service failure on brand credibility
Bougoure, Ursula Sigrid
;
Russell-Bennett, Rebekah
; …
- In:
Journal of retailing and consumer services
31
(
2016
),
pp. 62-71
Persistent link: https://www.econbiz.de/10011528525
Saved in:
2
Service quality in the Malaysian fast food industry : an examination using DINESERV
Bougoure, Ursula-Sigrid
;
Neu, Meng-keang
- In:
Services marketing quarterly
31
(
2010
)
2
,
pp. 194-212
Persistent link: https://www.econbiz.de/10003960098
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