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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Service quality
5
Hotel industry
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Hotellerie
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Qualitätsmanagement
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Lai, Pei-Chun
3
Sann, Raksmey
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Chen, Chi-Ting
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Liaw, Shu-Yi
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Meer, Robert van der
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International journal of hospitality management
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ECONIS (ZBW)
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Multidimensional scale development and validation : university service quality (UNIQUAL)
Sann, Raksmey
;
Lai, Pei-Chun
;
Liaw, Shu-Yi
;
Chen, Chi-Ting
- In:
Journal of hospitality and tourism insights
6
(
2023
)
5
,
pp. 2565-2594
Persistent link: https://www.econbiz.de/10014446452
Saved in:
2
Understanding homophily of service failure within the hotel guest cycle : applying NLP-aspect-based sentiment analysis to the hospitality industry
Sann, Raksmey
;
Lai, Pei-Chun
- In:
International journal of hospitality management
91
(
2020
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012389792
Saved in:
3
Managerial approaches towards service quality : the case of three service organisations
Soltani, Ebrahim
;
Lai, Pei-Chun
;
Meer, Robert van der
; …
- In:
The service industries journal
28
(
2008
)
9/10
,
pp. 1397-1412
Persistent link: https://www.econbiz.de/10003802453
Saved in:
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