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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Ghana
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Consumer behaviour
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Owusu-Frimpong, Nana
5
Osei-Frimpong, Kofi
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Nwankwo, Sonny
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Effah, Ebenezer Asare
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Wilson, Alan M.
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International journal of public sector management : IJPSM
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The Routledge companion to business in Africa
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ECONIS (ZBW)
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Value co-creation in health care : a phenomenological examination of the doctor-patient encounter
Osei-Frimpong, Kofi
;
Owusu-Frimpong, Nana
- In:
Journal of nonprofit & public sector marketing
29
(
2017
)
4
,
pp. 365-384
Persistent link: https://www.econbiz.de/10011783973
Saved in:
2
Service experiences and dyadic value co-creation in healthcare service delivery : a CIT approach
Osei-Frimpong, Kofi
;
Wilson, Alan M.
;
Owusu-Frimpong, Nana
- In:
Journal of service theory and practice : JSTP
25
(
2015
)
4
,
pp. 443-462
Persistent link: https://www.econbiz.de/10011400718
Saved in:
3
Consumer-based brand equity as competitive differentiator in an emerging African economy
Owusu-Frimpong, Nana
;
Effah, Ebenezer Asare
; …
- In:
The Routledge companion to business in Africa
,
(pp. 421-438)
.
2015
Persistent link: https://www.econbiz.de/10010393349
Saved in:
4
Service quality orientation : a apporach to diffusing mindfulness in SMEs
Owusu-Frimpong, Nana
;
Nwankwo, Sonny
- In:
International journal of quality & reliability management
29
(
2012
)
6
,
pp. 681-698
Persistent link: https://www.econbiz.de/10009620488
Saved in:
5
Measuring service quality and patient satisfaction with access to public and private healthcare delivery
Owusu-Frimpong, Nana
;
Nwankwo, Sonny
;
Dason, Baba
- In:
International journal of public sector management : IJPSM
23
(
2010
)
3
,
pp. 203-220
Persistent link: https://www.econbiz.de/10008698666
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