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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
China
10
Anlageverhalten
3
Behavioural finance
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Börsenkurs
3
Economic fundamentals
3
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3
Expected inflation rate
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Customer service
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Data envelopment analysis
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Internal communication
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Interne Kommunikation
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Kundenservice
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Leadership style
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Cheng, Bao
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Dong, Yun
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Guo, Gongxing
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Peng, Yan
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Zhou, Xing
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International journal of hospitality management
1
Journal of hospitality marketing & management
1
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ECONIS (ZBW)
2
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Examining the spillover effects of problems at home on proactive customer service performance in the hospitality industry : the overlooked side of the work-family interface
Cheng, Bao
;
Guo, Gongxing
;
Dong, Yun
;
Peng, Yan
- In:
Journal of hospitality marketing & management
30
(
2021
)
3
,
pp. 354-372
Persistent link: https://www.econbiz.de/10012513777
Saved in:
2
Does customer incivility undermine employees' service performance?
Cheng, Bao
;
Dong, Yun
;
Zhou, Xing
;
Guo, Gongxing
;
Peng, Yan
- In:
International journal of hospitality management
89
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012293791
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