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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Consumer behaviour
6
Konsumentenverhalten
6
Service quality
6
marketing
6
Customer service
5
Kundenservice
5
Customer value
4
Selbstbedienung
4
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3
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Marketingmanagement
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Beziehungsmarketing
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Complaint management
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Dienstleistung
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Economics
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Mobile communications
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Robot
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Social web
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Streukens, Sandra
6
Ruyter, Ko de
2
Andreassen, Tor Wallin
1
Beuningen, Jacqueline van
1
Bloemer, Johanna M.
1
Hottat, Eline
1
Leroi-Werelds, Sara
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Lervik-Olsen, Line
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Riel, Allard C. R. van
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Schepers, Jeroen
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Wetzels, Martin
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Journal of service management
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Journal of service research : JSR
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ECONIS (ZBW)
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1
To serve and protect : a typology of service robots and their role in physically safe services
Schepers, Jeroen
;
Streukens, Sandra
- In:
Journal of service management
33
(
2022
)
2
,
pp. 197-209
Persistent link: https://www.econbiz.de/10012880723
Saved in:
2
To automate or not to automate? : a contingency approach to service automation
Hottat, Eline
;
Leroi-Werelds, Sara
;
Streukens, Sandra
- In:
Journal of service management
34
(
2023
)
4
,
pp. 696-724
Persistent link: https://www.econbiz.de/10014338200
Saved in:
3
Wanted! : investigating how elements from the personal usage context affect Gen Z consumers' value-in-use experience and engagement with mobile service
Zou, Yi
;
Riel, Allard C. R. van
;
Streukens, Sandra
; …
- In:
Journal of business research : JBR
160
(
2023
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014299325
Saved in:
4
What drives the intention to complain?
Lervik-Olsen, Line
;
Andreassen, Tor Wallin
;
Streukens, …
- In:
Journal of service theory and practice : JSTP
26
(
2016
)
4
,
pp. 406-429
Persistent link: https://www.econbiz.de/10011588794
Saved in:
5
Customer self-efficacy in technology-based self-service : assessing between- and within-person differences
Beuningen, Jacqueline van
;
Ruyter, Ko de
;
Wetzels, Martin
; …
- In:
Journal of service research : JSR
11
(
2008/09
)
4
,
pp. 407-428
Persistent link: https://www.econbiz.de/10003853607
Saved in:
6
Cooperating for service excellence in multi-channel service systems : an empirical assessment
Wiertz, Caroline
;
Ruyter, Ko de
;
Streukens, Sandra
-
2003
Persistent link: https://www.econbiz.de/10001780968
Saved in:
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