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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Malaysia
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Service quality
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Islamisches Finanzsystem
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Amat Taap Manshor
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Kee, Fong Tat
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International journal of quality & reliability management
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Managing service quality : MSQ ; an international journal
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ECONIS (ZBW)
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Measuring service quality of conventional and Islamic banks : a comparative analysis
Amat Taap Manshor
;
Chong, Siong Choy
;
Kumar, Mukesh
; …
- In:
International journal of quality & reliability management
28
(
2011
)
8
,
pp. 822-840
Persistent link: https://www.econbiz.de/10009405411
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2
Determining the relative importance of critical factors in delivering service quality of banks : an application of dominance analysis in SERVQUAL model
Mukesh Kumar
;
Kee, Fong Tat
;
Amat Taap Manshor
- In:
Managing service quality : MSQ ; an international journal
19
(
2009
)
2
,
pp. 211-228
Persistent link: https://www.econbiz.de/10009525100
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