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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Beziehungsmarketing
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Consumer behaviour
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Konsumentenverhalten
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Relationship marketing
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USA
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United States
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Mobile communications
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Mobile phone
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Mobilkommunikation
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Mobiltelefon
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Customer satisfaction
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Ethics
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Ethik
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Immobilienmakler
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Kundenzufriedenheit
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Real estate brokers
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Service quality
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ethics
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real estate
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Decision
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Entscheidung
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Norway
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Norwegen
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Switching behaviour
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customer referrals
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estate agents
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mobile phone service
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moral hazard
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principal
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reputation
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residential housing market
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switching barriers
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switching intentions
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Advertising
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Africans
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Tesfom, Goitom
3
Birch, Nancy J.
2
Culver, Jeffrey N.
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International journal of technology marketing : IJTMkt
1
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
1
Services marketing quarterly
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ECONIS (ZBW)
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Do perceptions of switching costs vary across customers' household purchase decision roles?
Tesfom, Goitom
- In:
Journal of global scholars of marketing science : …
32
(
2022
)
4
,
pp. 511-529
Persistent link: https://www.econbiz.de/10013415455
Saved in:
2
Do reductions in switching barriers in the US mobile service industry affect contract and no-contract customers differently?
Tesfom, Goitom
;
Birch, Nancy J.
;
Culver, Jeffrey N.
- In:
International journal of technology marketing : IJTMkt
14
(
2020
)
1
,
pp. 22-46
Persistent link: https://www.econbiz.de/10012179157
Saved in:
3
Mobile phone service providers shift to no-contract plans : implications on customer retention
Tesfom, Goitom
;
Birch, Nancy J.
;
Culver, Jeffrey N.
- In:
Services marketing quarterly
39
(
2018
)
2
,
pp. 92-107
Persistent link: https://www.econbiz.de/10011859502
Saved in:
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