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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Corporate bond
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Rating agency
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Abusive supervision
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Zhou, Xing
4
Li, Weiwen
2
Lyu, Yijing
2
Chen, Mengyuan
1
Cheng, Bao
1
Dong, Yun
1
Gibson, Samantha
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Guo, Gongxing
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Hsu, Maxwell K.
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Li, Yan
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Peng, Yan
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Qiu, Canhua
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Cornell hospitality quarterly : CQ
1
International journal of contemporary hospitality management
1
International journal of hospitality management
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Journal of retailing and consumer services
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ECONIS (ZBW)
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1
Convenience stores in the digital age : a focus on the customer experience and revisit intentions
Gibson, Samantha
;
Hsu, Maxwell K.
;
Zhou, Xing
- In:
Journal of retailing and consumer services
68
(
2022
),
pp. 1-14
Persistent link: https://www.econbiz.de/10013366306
Saved in:
2
Does customer incivility undermine employees' service performance?
Cheng, Bao
;
Dong, Yun
;
Zhou, Xing
;
Guo, Gongxing
;
Peng, Yan
- In:
International journal of hospitality management
89
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012293791
Saved in:
3
The impact of high-commitment HR practices on hotel employees' proactive customer service performance
Chen, Mengyuan
;
Lyu, Yijing
;
Li, Yan
;
Zhou, Xing
;
Li, Weiwen
- In:
Cornell hospitality quarterly : CQ
58
(
2017
)
1
,
pp. 94-107
Persistent link: https://www.econbiz.de/10011638667
Saved in:
4
The impact of abusive supervision on service employees' proactive customer service performance in the hotel industry
Lyu, Yijing
;
Zhou, Xing
;
Li, Weiwen
;
Wan, Junbao
;
Zhang, Jie
- In:
International journal of contemporary hospitality management
28
(
2016
)
9
,
pp. 1992-2012
Persistent link: https://www.econbiz.de/10011624205
Saved in:
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