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~subject:"Dienstleistungsqualität"
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Search: subject:"Customer cocreation"
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Dienstleistungsqualität
Customer integration
29
Kundenintegration
29
Beziehungsmarketing
27
Relationship marketing
27
Customer co-creation
19
New product development
15
Innovation
14
Produktentwicklung
14
Consumer behaviour
11
Innovation management
10
Innovationsmanagement
10
Konsumentenverhalten
10
Betriebliche Wertschöpfung
8
Value creation
8
Customer satisfaction
6
Kundenzufriedenheit
6
Service innovation
6
customer co-creation
6
Customer cocreation
5
Customer service
5
Emotion
5
Kundenservice
5
Service quality
5
Customer value
4
Dienstleistung
4
Dienstleistungsinnovation
4
Knowledge transfer
4
Kundenwert
4
Services
4
Social Web
4
Social web
4
Wissenstransfer
4
Beschwerdemanagement
3
Complaint management
3
Dienstleistungssektor
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Internet marketing
3
Knowledge management
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Online-Marketing
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Product design
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Behnam, Mohsen
1
Cheung, Fung Yi Millissa
1
Clark, Moira K.
1
Edvardsson, Bo
1
Falk, Tomas
1
Farabi, Reza
1
Handrich, Matthias
1
Heidenreich, Sven
1
Hollebeek, Linda D.
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Kelly, Stephen J.
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Marshall, Roger
1
Pervan, Simon J.
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Scott, Don R.
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To, Wai Ming
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Trischler, Jakob
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Tronvoll, Bård
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Journal of retailing and consumer services
1
Journal of service management
1
Journal of service research : JSR
1
Journal of the Academy of Marketing Science
1
Management decision : MD
1
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ECONIS (ZBW)
5
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1
Exploring customer engagement in the product vs. service context
Behnam, Mohsen
;
Hollebeek, Linda D.
;
Clark, Moira K.
; …
- In:
Journal of retailing and consumer services
60
(
2021
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012502654
Saved in:
2
The value of codesign : the effect of customer involvement in service design teams
Trischler, Jakob
;
Pervan, Simon J.
;
Kelly, Stephen J.
; …
- In:
Journal of service research : JSR
21
(
2018
)
1
,
pp. 75-100
Persistent link: https://www.econbiz.de/10011855780
Saved in:
3
A customer-dominant logic on service recovery and customer satisfaction
Cheung, Fung Yi Millissa
;
To, Wai Ming
- In:
Management decision : MD
54
(
2016
)
10
,
pp. 2524-2543
Persistent link: https://www.econbiz.de/10011579689
Saved in:
4
The dark side of
customer
co-creation
: exploring the consequences of failed co-created services
Heidenreich, Sven
;
Wittkowski, Kristina
;
Handrich, Matthias
- In:
Journal of the Academy of Marketing Science
43
(
2015
)
3
,
pp. 279-296
Persistent link: https://www.econbiz.de/10011287133
Saved in:
5
Show you care : initiating co-creation in service recovery
Xu, Yingzi
;
Marshall, Roger
;
Edvardsson, Bo
;
Tronvoll, Bård
- In:
Journal of service management
25
(
2014
)
3
,
pp. 369-387
Persistent link: https://www.econbiz.de/10010384971
Saved in:
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