//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Dienstleistungsqualität"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject:"e-CRM"
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Dienstleistungsqualität
Beziehungsmarketing
26
Relationship marketing
26
e-CRM
21
E-commerce
19
Electronic Commerce
19
Customer satisfaction
12
Kundenzufriedenheit
12
Consumer behaviour
10
Konsumentenverhalten
10
Service quality
8
Bank
7
E-CRM
6
Confidence
5
Vertrauen
5
SEM
4
customer loyalty
4
electronic customer relationship management
4
Firm performance
3
Internet marketing
3
Online retailing
3
Online-Handel
3
Online-Marketing
3
SMEs
3
Unternehmenserfolg
3
Website
3
customer relationship management
3
e-commerce
3
CRM
2
Customer Experience
2
Customer retention
2
India
2
Indien
2
Indonesia
2
Indonesien
2
Innovation adoption
2
Innovationsakzeptanz
2
Jordan
2
Jordanien
2
Knowledge management
2
more ...
less ...
Online availability
All
Undetermined
5
Free
2
Type of publication
All
Article
8
Type of publication (narrower categories)
All
Article in journal
8
Aufsatz in Zeitschrift
8
Language
All
English
8
Author
All
Mokha, Anupreet Kaur
2
Surya, Pushpender Kumar
2
AL Tahat, Mohammad D.
1
Al-Refaie, Abbas
1
Al-nassar, Bilal Ali Yaseen
1
Bata, Nour
1
Kataria, Sonia
1
Kumar, Vinod
1
Mulyono, Hardi
1
Pattnaik, Subash Chandra
1
Rathore, Jitendra Singh
1
Sharma, Ridhima
1
Shastri, Siddharth
1
Singh, Pratyancha
1
Situmorang, Syafrizal Helmi
1
Tian, Jenny
1
Wang, Sophia
1
more ...
less ...
Published in...
All
Academic journal of economic studies
1
Benchmarking : an international journal
1
International journal of electronic customer relationship management : IJECRM
1
International journal of enterprise information systems : an official publication of the Information Resources Management Association
1
International journal of public sector performance management : IJPSPM
1
Journal of electronic commerce in organizations : JECO
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
1
more ...
less ...
Source
All
ECONIS (ZBW)
8
Showing
1
-
8
of
8
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Examining the interconnections between
e-crm
, customer experience, customer satisfaction and customer loyalty : a mediation approach
Mokha, Anupreet Kaur
;
Surya, Pushpender Kumar
- In:
Journal of electronic commerce in organizations : JECO
20
(
2022
)
1
,
pp. 1-21
Persistent link: https://www.econbiz.de/10014306945
Saved in:
2
The impact of e-service quality and ease of use of e-customer relationship management : a study of mobile phone services in Jordan
Al-nassar, Bilal Ali Yaseen
- In:
International journal of electronic customer …
13
(
2021
)
2
,
pp. 146-165
Persistent link: https://www.econbiz.de/10012939797
Saved in:
3
A serial mediation model for investigating the impact of
e-CRM
services on customer loyalty in the Indian healthcare industry
Singh, Pratyancha
;
Kumar, Vinod
;
Kataria, Sonia
- In:
Journal of relationship marketing : innovations and …
22
(
2023
)
1
,
pp. 62-86
Persistent link: https://www.econbiz.de/10013549034
Saved in:
4
Electronic customer relationship management (
E-CRM
), customer experience and customer satisfaction : evidence from the banking industry
Surya, Pushpender Kumar
;
Mokha, Anupreet Kaur
; …
- In:
Benchmarking : an international journal
29
(
2022
)
2
,
pp. 551-572
Persistent link: https://www.econbiz.de/10013040883
Saved in:
5
e-CRM
and loyalty : a mediation effect of customer experience and satisfaction in online transportation of Indonesia
Mulyono, Hardi
;
Situmorang, Syafrizal Helmi
- In:
Academic journal of economic studies
4
(
2018
)
3
,
pp. 96-105
Persistent link: https://www.econbiz.de/10011917848
Saved in:
6
Exploring
E-CRM
in Indian banking sector
Sharma, Ridhima
;
Shastri, Siddharth
;
Rathore, Jitendra Singh
- In:
International journal of public sector performance …
6
(
2020
)
5
,
pp. 653-663
Persistent link: https://www.econbiz.de/10012516848
Saved in:
7
Signaling service quality via website
e-CRM
features : more gains for smaller and lessr known hotels
Tian, Jenny
;
Wang, Sophia
- In:
Journal of hospitality & tourism research : JHTR ; the …
41
(
2017
)
2
,
pp. 211-245
Persistent link: https://www.econbiz.de/10011645609
Saved in:
8
CRM/
e-CRM
effects on banks performance and customer-bank relationship quality
Al-Refaie, Abbas
;
AL Tahat, Mohammad D.
;
Bata, Nour
- In:
International journal of enterprise information systems …
10
(
2014
)
2
,
pp. 62-80
Persistent link: https://www.econbiz.de/10010407872
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->