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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Consumer behaviour
3
Konsumentenverhalten
3
Service quality
3
Beziehungsmarketing
2
Relationship marketing
2
Salespeople
2
Service settings
2
Verkaufspersonal
2
service settings
2
Absolute sales performance
1
Adaptiveness
1
Arbeitsleistung
1
B-to-B-Marketing
1
Behavioral intentions
1
Brand
1
Brand image
1
Brand management
1
Brand personality
1
Branding
1
Business-to-business marketing
1
Contractual service settings
1
Contrast meta-analysis
1
Cross-buying
1
Customer satisfaction
1
Customer service
1
Dienstleistungssektor
1
Distribution channel
1
Einzelhandel
1
Emotion
1
Emotions
1
Feminine of masculine brand personality
1
Gender
1
Gender dimensions
1
Geschlecht
1
Interpersonal
1
Job performance
1
Kundenservice
1
Kundenzufriedenheit
1
Markenartikel
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English
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Apiradee Wongkitrungrueng
1
Banerjee, Madhumita
1
Dufour, Béatrice
1
Ladhari, Riadh
1
Souiden, Nizar
1
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International journal of services and operations management
1
Journal of retailing and consumer services
1
Journal of service research : JSR
1
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ECONIS (ZBW)
3
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1
Exploring consumer power triggers in retail and
service
settings
Apiradee Wongkitrungrueng
- In:
International journal of services and operations management
34
(
2019
)
4
,
pp. 421-446
Persistent link: https://www.econbiz.de/10012162856
Saved in:
2
The role of emotions in utilitarian
service
settings
: the effects of emotional satisfaction on product perception and behavioral intentions
Ladhari, Riadh
;
Souiden, Nizar
;
Dufour, Béatrice
- In:
Journal of retailing and consumer services
34
(
2017
),
pp. 10-18
Persistent link: https://www.econbiz.de/10011628969
Saved in:
3
Misalignment and its influence on integration quality in multichannel services
Banerjee, Madhumita
- In:
Journal of service research : JSR
17
(
2014
)
4
,
pp. 460-474
Persistent link: https://www.econbiz.de/10010432156
Saved in:
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