Misalignment and its influence on integration quality in multichannel services
Year of publication: |
2014
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Authors: | Banerjee, Madhumita |
Published in: |
Journal of service research : JSR. - Thousand Oaks, CA : SAGE Publications, ISSN 1094-6705, ZDB-ID 1490069-5. - Vol. 17.2014, 4, p. 460-474
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Subject: | multichannel systems | integration quality | service settings | multimethod research | qualitative longitudinal study | Qualitätsmanagement | Quality management | Vertriebsweg | Distribution channel | USA | United States | Dienstleistungsqualität | Service quality |
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