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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Tourism employees
950
Tourismusberufe
950
Hotel industry
562
Hotellerie
562
Arbeitszufriedenheit
286
Job satisfaction
286
Arbeitskräfte
142
Workforce
142
Arbeitsverhalten
140
Work behaviour
140
Service quality
134
Employee retention
125
Mitarbeiterbindung
125
Stress
99
Work stress
99
Gastronomie
98
Restaurant industry
98
Gastgewerbe
97
Hospitality industry
96
Leistungsmotivation
92
Work motivation
92
Arbeitsleistung
77
Job performance
77
Customer satisfaction
74
Kundenzufriedenheit
74
Arbeitsmobilität
73
Labour mobility
73
Emotion
72
Human Resource Management
68
Personalmanagement
68
Tourism industry
67
Tourismuswirtschaft
67
Beziehungsmarketing
61
Relationship marketing
61
Consumer behaviour
58
Konsumentenverhalten
58
USA
58
United States
58
Managers
54
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9
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123
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123
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Thesis
4
Aufsatz im Buch
2
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2
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English
130
German
4
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Karatepe, Osman M.
9
Lee, JungHoon
4
Ok, Chihyung
4
Brady, Michael K.
2
Burke, Ronald J.
2
Daskin, Mustafa
2
Grobelna, Aleksandra
2
Han, Heesup
2
Hewagama, Gayani
2
Hutchison, Ann
2
Karadas, Georgiana
2
Kim, Peter Beomcheol
2
Kim, Seongseop
2
Koyuncu, Mustafa
2
Lin, Meizhen
2
Ling, Qian
2
Mang, Paul
2
Orlowski, Marissa
2
Rod, Michel
2
Slevitch, Lisa
2
Ye, Shun
2
Abdien, Mohamed Kamal
1
Abdulhassan, Sadik Hussein
1
Aghaei, Iman
1
Agyapong, Kingsley
1
Aldebi, Hameed
1
Ali, Faizan
1
Ali, Nafez Nimer Hassan
1
Ampofo, Emmanuel Twumasi
1
Ansah, James
1
Arasli, Huseyin
1
Ariffin, Ahmad Azmi M.
1
Ashill, Nicholas
1
Ashill, Nicholas J.
1
Aslinda Mohd Shahril
1
Astakhova, Marina
1
Atadil, Hilmi A.
1
Avci, Turgay
1
Azar, Ofer H.
1
Baah, Nancy Grace
1
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Great Britain / Dept. of Employment
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International journal of hospitality management
29
International journal of contemporary hospitality management
11
Tourism management : research, policies, practice
9
Journal of hospitality marketing & management
6
The journal of services marketing
6
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
5
Tourism management perspectives : TMP
5
Journal of travel and tourism marketing
4
Europäische Hochschulschriften / 5
2
International journal of economics and finance
2
Inventi impact: service sector
2
Journal of business research : JBR
2
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
2
The Cornell hospitality quarterly
2
Acta Universitatis Danubius / Oeconomica
1
Administrative Sciences : open access journal
1
Applied economics
1
Asia-Pacific journal of business administration
1
Bizinfo (Blace) : časopis iz oblasti ekonomije menadžmenta i informatike
1
Cogent business & management
1
EuroMed journal of business
1
European research studies
1
Gabler-Edition Wissenschaft / Marketing und Innovationsmanagement
1
Global strategic management in the service industry : a perspective of the new era
1
Information technology & tourism
1
International journal of business innovation and research
1
International journal of electronic marketing and retailing : IJEMR
1
International journal of internet marketing and advertising : IJIMA
1
International journal of leisure and tourism marketing : IJLTM
1
International journal of management and economics
1
International journal of services, economics and management
1
Journal for global business advancement : JGBA
1
Journal of Tourism, Heritage & Services Marketing : JTHSM
1
Journal of air transport management
1
Journal of business economics and management
1
Journal of economic psychology : research in economic psychology and behavioral economics
1
Journal of hospitality and tourism insights
1
Journal of retailing
1
Journal of revenue and pricing management
1
Journal of service management
1
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ECONIS (ZBW)
134
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51
Service recovery through empowerment? : HRM, employee performance and job satisfaction in hotels
Hewagama, Gayani
;
Boxall, Peter F.
;
Cheung, Gordon
; …
- In:
International journal of hospitality management
81
(
2019
),
pp. 73-82
Persistent link: https://www.econbiz.de/10012128322
Saved in:
52
Customer engagement in the hotel industry : perceptions of hotel staff and guests
Järvi, Henna
- In:
International journal of business innovation and research
18
(
2019
)
1
,
pp. 109-127
Persistent link: https://www.econbiz.de/10011982392
Saved in:
53
Tourist motivation and place attachment : the mediating effects of service interactions with hotel employees
Prayag, Girish
;
Lee, Craig
- In:
Journal of travel and tourism marketing
36
(
2019
)
1
,
pp. 90-106
Persistent link: https://www.econbiz.de/10012179368
Saved in:
54
Exploring competitive hotel selection attributes among guests : an importance-performance analysis
Kim, Jinkyung Jenny
;
Lee, Youngseok
;
Han, Heesup
- In:
Journal of travel and tourism marketing
36
(
2019
)
9
,
pp. 998-1011
Persistent link: https://www.econbiz.de/10012179515
Saved in:
55
Relationships among senior tourists' perceptions of tour guides' professional competencies, rapport, satisfaction with the guide service, tour satisfaction, and word of mouth
Hwang, Jinsoo
;
Lee, JungHoon
- In:
Journal of travel research : a quarterly publication of …
58
(
2019
)
8
,
pp. 1331-1346
Persistent link: https://www.econbiz.de/10012150540
Saved in:
56
Antecedents and outcome of job embeddedness : evidence from four and five-star hotels
Wei Leong Chan
;
Ho, Jo Ann
;
Sambasivan, Murali
;
Ng, Siew Imm
- In:
International journal of hospitality management
83
(
2019
),
pp. 37-45
Persistent link: https://www.econbiz.de/10012121945
Saved in:
57
Good or bad staff? : hotel employees' core self-evaluations impacting service effort and service sabotage considering leader-member exchange moderation
Dai, You-De
;
Zhuang, Wen-Long
;
Hsu, Shih-Yun
;
Huan, …
- In:
Tourism management perspectives : TMP
32
(
2019
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012128981
Saved in:
58
Guest service in the hospitality industry
Bagdan, Paul J.
-
2019
-
Second edition
Persistent link: https://www.econbiz.de/10012544336
Saved in:
59
The impact of job insecurity on critical hotel employee outcomes : the mediating role of self-efficacy
Etehadi, Bahar
;
Karatepe, Osman M.
- In:
Journal of hospitality marketing & management
28
(
2019
)
6
,
pp. 665-689
Persistent link: https://www.econbiz.de/10012176680
Saved in:
60
Sequels of HRM praxes on service quality of employees in boutique hotels : a Thailand perspective
Sorasak Tangthong
;
Begum, Vazeerjan
- In:
Journal for global business advancement : JGBA
11
(
2018
)
4
,
pp. 441-464
Persistent link: https://www.econbiz.de/10012009362
Saved in:
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