//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Dienstleistungssektor"
~subject:"Innovation management"
~subject:"Kundenmanagement"
~type_genre:"Guidebook"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject:"Dienstleistungssektor"
Narrow search
Delete all filters
| 4 applied filters
Year of publication
From:
To:
Subject
All
Dienstleistungssektor
Innovation management
Kundenmanagement
Service industry
12
Beziehungsmarketing
3
Lean Management
3
Lean management
3
Relationship marketing
3
Customer satisfaction
2
Dienstleistungsbetrieb
2
Innovation
2
Kundenorientierung
2
Kundenzufriedenheit
2
Management
2
Performance management
2
Performance-Management
2
USA
2
United States
2
Auftragsabwicklung
1
Balanced Scorecard
1
Balanced scorecard
1
Betriebliches Informationssystem
1
Beziehungsmanagement
1
Business intelligence system
1
Business process management
1
Competitive advantage
1
Corporate administration
1
Customer service
1
Deutschland
1
Dienstleistungsangebot
1
Dienstleistungsmanagement
1
Dienstleistungsqualität
1
Germany
1
Gewinn
1
Information management
1
Informationsmanagement
1
Innovationsmanagement
1
KMU
1
Klein- und Mittelbetrieb
1
Kundenservice
1
more ...
less ...
Type of publication
All
Book / Working Paper
12
Type of publication (narrower categories)
All
Guidebook
Article in journal
5,320
Aufsatz in Zeitschrift
5,320
Graue Literatur
1,942
Non-commercial literature
1,942
Aufsatz im Buch
1,433
Book section
1,433
Working Paper
1,194
Arbeitspapier
1,056
Collection of articles of several authors
554
Sammelwerk
554
Amtsdruckschrift
444
Government document
444
Hochschulschrift
377
Thesis
301
Statistik
290
Aufsatzsammlung
243
Statistics
238
Konferenzschrift
198
Case study
136
Fallstudie
136
No longer published / No longer aquired
129
Conference proceedings
118
Bibliografie enthalten
111
Bibliography included
111
Article
70
Conference paper
57
Konferenzbeitrag
57
Advisory report
56
Gutachten
56
Dissertation u.a. Prüfungsschriften
44
Mehrbändiges Werk
39
Multi-volume publication
39
Forschungsbericht
34
Research Report
33
Lehrbuch
32
Textbook
27
Handbook
19
Handbuch
19
Collection of articles written by one author
18
Sammlung
18
more ...
less ...
Language
All
English
9
German
3
Author
All
Ahmed, Mohi
1
Bettencourt, Lance A.
1
Bogatova, Tania
1
Brügger, Chris
1
Carnohan, Bruce
1
Chase, Richard B.
1
Cram, Tony
1
Czotscher, Eric
1
Dasu, Sriram
1
Eriksen, Mikkel
1
Fischer, Thomas
1
Gupta, Praveen
1
Miller, Joyce A.
1
Mønstedt, Lasse
1
Sarkar, Debashis
1
Scherer, Jiri
1
Sigmon, Patricia
1
Silvester, Marc
1
Tyagi, Rajesh K.
1
Wildemann, Horst
1
more ...
less ...
Institution
All
Steria Mummert Consulting AG
1
Published in...
All
Leitfaden / Transfer-Centrum für Produktions-Logistik und Technologiemanagement
1
Mangementkompass
1
Shortcut to knowledge
1
Source
All
ECONIS (ZBW)
12
Showing
1
-
10
of
12
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Building a lean service enterprise : reflections of a lean management practitioner
Sarkar, Debashis
-
2017
Persistent link: https://www.econbiz.de/10011548279
Saved in:
2
The customer service solution : managing emotions, trust, and control to win your customer's business
Dasu, Sriram
;
Chase, Richard B.
-
2013
Persistent link: https://www.econbiz.de/10013469204
Saved in:
3
Improving performance in service organizations : how to implement a lean transformation
Miller, Joyce A.
;
Bogatova, Tania
;
Carnohan, Bruce
-
2011
Persistent link: https://www.econbiz.de/10009302177
Saved in:
4
Auftragsabwicklungsprozess : Leitfaden für eine kundenorientierte Neuausrichtung und Kundenbindung
Wildemann, Horst
-
2011
-
17. Aufl.
Persistent link: https://www.econbiz.de/10008937647
Saved in:
5
Six steps to creating profit : a guide for small and mid-sized service-based businesses
Sigmon, Patricia
-
2010
Persistent link: https://www.econbiz.de/10003901267
Saved in:
6
The finishing touch : how to build world-class customer service
Cram, Tony
-
2010
Persistent link: https://www.econbiz.de/10008737527
Saved in:
7
Service innovation : how to go from customer needs to breakthrough services
Bettencourt, Lance A.
-
2010
-
1. ed.
Persistent link: https://www.econbiz.de/10003923424
Saved in:
8
Innovationsmanagement für Dienstleistungsunternehmen : ein praxisorientierter Leitfaden
Scherer, Jiri
;
Brügger, Chris
-
2008
Persistent link: https://www.econbiz.de/10003697260
Saved in:
9
Living service : how to deliver the service of the future today
Silvester, Marc
;
Ahmed, Mohi
-
2008
Persistent link: https://www.econbiz.de/10003608262
Saved in:
10
A complete and balanced service scorecard : creating value through sustained performance improvement
Tyagi, Rajesh K.
;
Gupta, Praveen
-
2008
-
1. print.
Persistent link: https://www.econbiz.de/10003681704
Saved in:
1
2
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->