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~subject:"E-commerce"
~subject:"Qualitätsmanagement"
~type_genre:"Book section"
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E-commerce
Qualitätsmanagement
Customer satisfaction
793
Kundenzufriedenheit
793
Beziehungsmarketing
249
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249
Dienstleistungsqualität
148
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148
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98
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37
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36
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29
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29
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28
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25
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23
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Arasu, B. Senthil
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1
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1
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1
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1
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1
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1
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1
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1
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1
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1
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1
Hamed Taherdoost
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1
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1
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Handbuch Kundenmanagement : Anforderungen, Prozesse, Zufriedenheit, Bindung und Wert von Kunden
2
Innovations in certain areas of organization management and marketing
2
Kundenzufriedenheit im IT-Outsourcing : das Optimum realisieren
2
Modern analysis of customer surveys : with applications using R
2
Proceedings of the IWEMB 2019 : Third International Workshop on Entrepreneurship in Electronic and Mobile Business : Vestfold, Norway, September 30-October 1, 2019
2
Qualitätsmanagement im Sport : Beiträge des 5. Deutschen Sportökonomie-Kongresses [16. - 18. November 2006]
2
Strategic system assurance and business analytics
2
Strategies and tools for managing connected consumers
2
8. Münsteraner Facility-Management-Tag : [Tagungsband ... Termin: 9. November 2010, Ort: Messe- und Congress-Centrum Halle Münsterland, Münster]
1
Achieving Business Competitiveness in a Digital Environment : Opportunities in E-commerce and Online Marketing
1
Achieving competitive advantage through quality management
1
Business information systems : 13th international conference, BIS 2010, Berlin, Germany, May 3 - 5, 2010 ; proceedings
1
Consumer behavior, organizational development, and electronic commerce : emerging issues for advancing modern socioeconomies
1
Contemporary economic challenges : changes and directions of development
1
Corporate Practices: Policies, Methodologies, and Insights in Organizational Management : International Conference on Entrepreneurship and the Economy in an Era of Uncertainty 2023
1
Digital and Sustainable Transformations in a Post-COVID World : Economic, Social, and Environmental Challenges
1
Digital influence on consumer habits : marketing challenges and opportunities
1
Digital innovations for customer engagement, management, and organizational improvement
1
Digitalisierung und andere Innovationsformen im Management : aktuelle Perspektiven auf die digitale Transformation von Unternehmen und Lebenswelten
1
Emerging issues in economics of development, business and finance
1
Erfolgsfaktor Kundenzufriedenheit : Handbuch für Strategie und Umsetzung
1
Facts and figures : economic representations and practices
1
From integrated management systems towards generic management systems : approaches from Slovakia and Germany
1
Global information systems : the implications of culture for IS management
1
Ideas, insights and innovation on management research : an international perspective
1
Interdisciplinary management research XVI ; 1
1
Internationalisierung der Rechnungslegung und Corporate Governance : Festschrift für Professor Dr. Klaus Pohle
1
Kundenintegration : Forum Dienstleistungsmanagement
1
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
1
LISS 2012 ; Vol. 1
1
Management der Notaufnahme : Patientenorientierung und optimale Ressourcennutzung als strategischer Erfolgsfaktor
1
Marketing in the new global order : challenges and opportunities
1
Marketing-Techniken : Instrumente einer marktorientierten Unternehmensführung im internationalen Wettbewerb
1
Mobile electronic commerce : foundations, development, and applications
1
Sports management as an emerging economic activity : trends and best practices
1
Strategic information systems ; Vol. 3
1
Supply chain sustainability : modeling and innovative research frameworks
1
Supply-chain management : theories, activities/functions and problems
1
The Oxford handbook of public management
1
Work from home : multi-level perspectives on the new normal
1
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ECONIS (ZBW)
48
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1
Factors influencing online platform engagement in fresh fruit e-commerce in China
Tang, Lin
;
Nuttawut Rojniruttikul
- In:
Corporate Practices: Policies, Methodologies, and …
,
(pp. 247-261)
.
2024
Persistent link: https://www.econbiz.de/10014564136
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2
Perceived service quality and customer loyalty : a study of online food delivery applications in platform to customer (P2C) service delivery in Sri Lanka
Dasanayaka, Karawita Dasanayakage Dilmi Umayanchana
; …
- In:
Digital influence on consumer habits : marketing …
,
(pp. 19-36)
.
2024
Persistent link: https://www.econbiz.de/10014552084
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3
Embracing digital transformation in the Indian travel and tourism industry
Sahoo, Smruti Rekha
- In:
Digital and Sustainable Transformations in a Post-COVID …
,
(pp. 249-256)
.
2023
Persistent link: https://www.econbiz.de/10014226079
Saved in:
4
Working from home : college professors' perspective
Chiu, Holly
;
Hampton-Sosa, William
;
Lopez-Pumarejo, Tomas
- In:
Work from home : multi-level perspectives on the new normal
,
(pp. 75-94)
.
2022
Persistent link: https://www.econbiz.de/10012821451
Saved in:
5
Website-centric shopping experience
Míková, Ladislava
;
Suková, Lenka
- In:
Achieving Business Competitiveness in a Digital …
,
(pp. 57-86)
.
2022
Persistent link: https://www.econbiz.de/10013343549
Saved in:
6
Service designing through Fuzzy Kano analysis in heritage tourism
Pandey, Ashutosh
;
Sahu, Rajendra
- In:
Supply chain sustainability : modeling and innovative …
,
(pp. 89-103)
.
2021
Persistent link: https://www.econbiz.de/10012387074
Saved in:
7
Quality strategies for customer loyalty in an e-service environment : a case of m-banking customers
Vasudeva, Savdeep
- In:
Strategies and tools for managing connected consumers
,
(pp. 46-69)
.
2020
Persistent link: https://www.econbiz.de/10012106733
Saved in:
8
Offline vs. online quality dimension : the relationship between shopping mall quality dimensions and customer loyalty
Silvestri, Cecilia
;
Rapiti, Eleonora
;
Piccarozzi, Michela
- In:
Strategies and tools for managing connected consumers
,
(pp. 70-105)
.
2020
Persistent link: https://www.econbiz.de/10012106752
Saved in:
9
Improving customer satisfaction through reduction in Post Release Defect Density (PRDD)
Bhatt, Hemanta Chandra
;
Thakur, Amit
- In:
Strategic system assurance and business analytics
,
(pp. 393-405)
.
2020
Persistent link: https://www.econbiz.de/10012241668
Saved in:
10
Improving the QFD methodology
Klochkov, Yury S.
;
Gazizulina, Albina
;
Ostapenko, Maria
- In:
Strategic system assurance and business analytics
,
(pp. 445-460)
.
2020
Persistent link: https://www.econbiz.de/10012241748
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