Kalpoe, Ruchika - In: Journal of supply chain management science : JSCMS 1 (2020) 3/4, pp. 118-137
Returns management, especially in apparel e-commerce, has gained increased attention due to the ecological and economic … implications it imposes. However, research which explores the relationship between (i) reasons which drive customers’ apparel … returns and (ii) customer-based instruments designed to reduce online apparel returns, has not yet been empirically examined …