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~subject:"Einzelhandel"
~subject:"Innovation"
~subject:"Relationship marketing"
~type_genre:"Case study"
~type_genre:"Fallstudie"
~type_genre:"Ratgeber"
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Search: "Dienstleistungsqualität"
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Einzelhandel
Innovation
Relationship marketing
Dienstleistungsqualität
168
Service quality
168
Qualitätsmanagement
31
Quality management
28
Beziehungsmarketing
27
Customer satisfaction
27
Kundenzufriedenheit
27
Deutschland
20
Germany
20
USA
17
United States
17
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13
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13
Dienstleistung
9
Dienstleistungssektor
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9
Hotellerie
9
India
9
Indien
9
Service industry
9
Dienstleistungsmarketing
8
Erfolgsfaktor
8
Großbritannien
8
Krankenhaus
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Services marketing
8
Success factor
8
United Kingdom
8
Hospital
7
Measurement
7
Messung
7
Performance measurement
7
Performance-Messung
7
Taiwan
7
Electronic Banking
6
Electronic banking
6
China
5
Corporate culture
5
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13
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Case study
Fallstudie
Ratgeber
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3,507
Aufsatz in Zeitschrift
3,507
Aufsatz im Buch
197
Book section
197
Hochschulschrift
102
Graue Literatur
94
Non-commercial literature
94
Thesis
84
Working Paper
64
Arbeitspapier
61
Collection of articles of several authors
37
Sammelwerk
37
Conference paper
30
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30
Bibliografie enthalten
25
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24
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7
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7
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6
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6
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3
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2
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2
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2
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2
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1
Amtsdruckschrift
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1
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29
German
9
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Smith, Alan D.
2
Ahlert, Martin
1
Al-Hakmani, Ali
1
Altinay, Levent
1
Auh, Seigyoung
1
Aziz, Nisar Ahmed
1
Baron, Steve
1
Beck, Johann
1
Beck, Norbert
1
Blankson, Charles
1
Bravo Sánchez, Carlos
1
Bremecker, Michael
1
Bruhn, Manfred
1
Bungay Stanier, Michael
1
Caruana, Albert
1
Chadha, S. K.
1
Chahal, Hardeep
1
Chen, Li-fei
1
Chuancharoen, Supakij
1
Cram, Tony
1
Crawford, John C.
1
Crepaz, Marc-Philipp
1
Cudney, Elizabeth A.
1
Egg, Gerrit
1
Evers, Jan
1
Faltlhauser, Oliver
1
Fisher, Michelle
1
Gummesson, Evert
1
Haddad, Abeer
1
Harris, Kim
1
Hilton, Toni
1
Hsieh, J. J. Po-An
1
Hübner, Sabine
1
Iacobucci, Dawn
1
Inaba, Tatsuya
1
Kagermeier, Andreas
1
Kanchana, Rapee
1
Krüger, Ulrich
1
Kumari, Neetu
1
Laine, Teemu
1
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International journal of services and operations management
2
Management research review
2
Corporate brand and corporate reputation
1
Financial institutions and development
1
International journal of business innovation and research
1
International journal of management & enterprise development : IJMED
1
International journal of services and standards
1
International journal of services technology and management
1
Journal of business research : JBR
1
Journal of retailing and consumer services
1
Journal of travel and tourism marketing
1
Management information systems : mis quarterly
1
Managing service quality : MSQ ; an international journal
1
Marketing through minefields
1
Meffert Marketing Edition
1
Münchner geographische Hefte : MGH
1
Profession : Wissenschaftsedition im Rainer Hampp Verlag
1
Quality management journal : QMJ
1
Schriften des Institut für Finanzdienstleistungen e.V.
1
Service Design : innovative Services und exzellente Kundenerlebnisse gestalten
1
Service Excellence als Impulsgeber : Strategien - Management - Innovationen - Branchen ; Bernd Stauss zum 60. Geburtstag
1
Strategic change : SC ; briefings in entrepreneurial finance
1
The brilliant series
1
The journal of brand management : an international journal
1
The journal of business & industrial marketing
1
The service industries journal
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
1
Tourism management : research, policies, practice
1
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ECONIS (ZBW)
38
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38
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1
Kundenzentriert und gemeinsam kreativ : Service Design bei der WISAG
Egg, Gerrit
;
Speicher, Nadine
- In:
Service Design : innovative Services und exzellente …
,
(pp. 157-168)
.
2017
Persistent link: https://www.econbiz.de/10011735407
Saved in:
2
Enhancing customer experience in the service industry : a global perspective
Altinay, Levent
(
ed.
);
Poudel, Surya
(
ed.
)
-
2016
Persistent link: https://www.econbiz.de/10011419571
Saved in:
3
A novel framework for customer-driven service strategies : a case study of a restaurant chain
Chen, Li-fei
- In:
Tourism management : research, policies, practice
41
(
2014
),
pp. 119-128
Persistent link: https://www.econbiz.de/10010239937
Saved in:
4
Encouraging CRM systems usage : a study among bank managers
Vella, Joseph
;
Caruana, Albert
- In:
Management research review
35
(
2012
)
2
,
pp. 121-133
Persistent link: https://www.econbiz.de/10009501072
Saved in:
5
Impact of positioning strategies on service firm performance
Blankson, Charles
;
Crawford, John C.
- In:
Journal of business research : JBR
65
(
2012
)
3
,
pp. 311-316
Persistent link: https://www.econbiz.de/10009507209
Saved in:
6
Impact of user satisfaction with mandated CRM use on employee service quality
Hsieh, J. J. Po-An
;
Rai, Arun
;
Petter, Stacie
;
Zhang, Ting
- In:
Management information systems : mis quarterly
36
(
2012
)
4
,
pp. 1065-1080
Persistent link: https://www.econbiz.de/10009680791
Saved in:
7
Using a business game concept to enhance servitization : a longitudinal case study
Laine, Teemu
;
Paranko, Jari
;
Suomala, Petri
- In:
Managing service quality : MSQ ; an international journal
22
(
2012
)
5
,
pp. 428-446
Persistent link: https://www.econbiz.de/10009681580
Saved in:
8
The perceived autonomy-perceived service climate relationship : the contingency effect of store-level tenure diversity
Auh, Seigyoung
;
Mengüç, Bülent
;
Fisher, Michelle
; …
- In:
Journal of retailing and consumer services
18
(
2011
)
6
,
pp. 509-520
Persistent link: https://www.econbiz.de/10009375657
Saved in:
9
Evaluating customer relationship dynamics in healthcare sector through indoor patients' judgement
Chahal, Hardeep
;
Kumari, Neetu
- In:
Management research review
34
(
2011
)
6
,
pp. 626-648
Persistent link: https://www.econbiz.de/10009247602
Saved in:
10
Investigating issues and challenges for customer involvement in business services innovation
Nicolajsen, Hanne Westh
;
Scupola, Ada
- In:
The journal of business & industrial marketing
26
(
2011
)
5
,
pp. 368-376
Persistent link: https://www.econbiz.de/10009272392
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