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~subject:"Einzelhandel"
~type_genre:"Case study"
~type_genre:"Forschungsbericht"
~type_genre:"Konferenzbeitrag"
~type_genre:"Reprint"
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Search: "Dienstleistungsqualität"
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Einzelhandel
Dienstleistungsqualität
344
Service quality
344
Customer satisfaction
79
Kundenzufriedenheit
79
Qualitätsmanagement
67
Quality management
66
Beziehungsmarketing
54
Relationship marketing
54
Consumer behaviour
34
Konsumentenverhalten
34
Deutschland
27
Germany
27
Krankenhaus
27
Hospital
26
USA
21
United States
21
Dienstleistungssektor
20
Service industry
20
Higher education institution
16
Hochschule
16
Measurement
16
Messung
16
Product quality
16
Produktqualität
16
Financial audit
15
Wirtschaftsprüfung
15
Dienstleistung
14
Gesundheitswesen
14
Hotel industry
14
Hotellerie
14
Gesundheitsversorgung
13
Health care
13
Health care system
13
Theorie
13
Theory
13
Dienstleistungsmarketing
12
Services marketing
12
Customer service
11
Großbritannien
11
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2
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1
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Article
10
Book / Working Paper
1
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Case study
Forschungsbericht
Konferenzbeitrag
Reprint
Article in journal
455
Aufsatz in Zeitschrift
455
Aufsatz im Buch
13
Book section
13
Graue Literatur
12
Non-commercial literature
12
Working Paper
9
Arbeitspapier
8
Hochschulschrift
8
Conference paper
6
Thesis
6
Fallstudie
5
Collection of articles of several authors
4
Sammelwerk
4
Aufsatzsammlung
2
Bibliografie enthalten
1
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1
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1
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1
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English
10
German
1
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Abu Bakar bin Abdul Hamid
1
Auh, Seigyoung
1
Blankson, Charles
1
Chadha, S. K.
1
Crawford, John C.
1
Faltlhauser, Oliver
1
Fisher, Michelle
1
Haddad, Abeer
1
He, Shuguang
1
He, Zhen
1
Huang, Dali
1
Inaba, Tatsuya
1
Jabeen, Samrena
1
Jung, Jin Ho
1
Jung, Yeonsung
1
Kagermeier, Andreas
1
Kim, Kyungok K.
1
Kim, Yeonshin
1
Mengüç, Bülent
1
Miyazaki, Shigenobu
1
Oh, Sangdo
1
Pathak, Vivek Kumar
1
Rishi, Bikramjit
1
Shukla, Vishal
1
Singh, Harvinder
1
Song, Sujin
1
Ur Rehman, Saif
1
Yong-zhi, Qi
1
Yoo, Jaewon
1
Yoon, Sukki
1
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Journal of business research : JBR
2
International journal of economics and financial issues : IJEFI
1
International journal of services and standards
1
International journal of services technology and management
1
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
1
Journal of retailing and consumer services
1
Journal of service theory and practice
1
Münchner geographische Hefte : MGH
1
Reinventing management strategies : the design for future ; issues in marketing and finance
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
1
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ECONIS (ZBW)
11
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10
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11
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date (oldest first)
1
The synergistic effects of LMX and procedural justice climate on employee motivation and customer loyalty in a retail service context
Jung, Jin Ho
;
Yoo, Jaewon
;
Jung, Yeonsung
- In:
Journal of service theory and practice
32
(
2022
)
2
,
pp. 232-257
Persistent link: https://www.econbiz.de/10013190891
Saved in:
2
Switching intentions : a case of Saudi Arabian hypermarkets
Jabeen, Samrena
;
Abu Bakar bin Abdul Hamid
;
Ur Rehman, Saif
- In:
International journal of economics and financial issues …
5
(
2015
)
1
,
pp. 215-222
Persistent link: https://www.econbiz.de/10011661399
Saved in:
3
Design of extended warranty service in a dual supply channel
He, Zhen
;
Huang, Dali
;
He, Shuguang
- In:
Total quality management & business excellence : an …
29
(
2018
)
9
,
pp. 1089-1107
Persistent link: https://www.econbiz.de/10011918857
Saved in:
4
Higher quality or lower price? : how value-increasing promotions affect retailer reputation via perceived value
Yoon, Sukki
;
Oh, Sangdo
;
Song, Sujin
;
Kim, Kyungok K.
; …
- In:
Journal of business research : JBR
67
(
2014
)
10
,
pp. 2088-2096
Persistent link: https://www.econbiz.de/10010400113
Saved in:
5
Empirical study on multi-channel service quality and customer loyalty of retailers
Yong-zhi, Qi
- In:
Journal of electronic commerce in organizations : the …
12
(
2014
)
4
,
pp. 1-12
Persistent link: https://www.econbiz.de/10010506943
Saved in:
6
An empirical study on apparel retail store choice : importance-performance analysis
Shukla, Vishal
;
Pathak, Vivek Kumar
- In:
Reinventing management strategies : the design for …
,
(pp. 90-98)
.
2014
Persistent link: https://www.econbiz.de/10010436509
Saved in:
7
Impact of positioning strategies on service firm performance
Blankson, Charles
;
Crawford, John C.
- In:
Journal of business research : JBR
65
(
2012
)
3
,
pp. 311-316
Persistent link: https://www.econbiz.de/10009507209
Saved in:
8
The perceived autonomy-perceived service climate relationship : the contingency effect of store-level tenure diversity
Auh, Seigyoung
;
Mengüç, Bülent
;
Fisher, Michelle
; …
- In:
Journal of retailing and consumer services
18
(
2011
)
6
,
pp. 509-520
Persistent link: https://www.econbiz.de/10009375657
Saved in:
9
Service quality measurement and its implications : a case study of Vishal Mega Mart
Singh, Harvinder
;
Chadha, S. K.
;
Rishi, Bikramjit
- In:
International journal of services and standards
6
(
2010
)
2
,
pp. 150-169
Persistent link: https://www.econbiz.de/10008757353
Saved in:
10
Service performance improvement by using RFID-enabled goods traceability data : a case study
Inaba, Tatsuya
;
Miyazaki, Shigenobu
- In:
International journal of services technology and management
14
(
2010
)
4
,
pp. 310-325
Persistent link: https://www.econbiz.de/10008935940
Saved in:
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