Service quality measurement and its implications : a case study of Vishal Mega Mart
Harvinder Singh; S. K. Chadha; Bikramjit Rishi
| Year of publication: |
2010
|
|---|---|
| Authors: | Singh, Harvinder ; Chadha, S. K. ; Rishi, Bikramjit |
| Published in: |
International journal of services and standards. - Olney : Inderscience, ISSN 1740-8849, ZDB-ID 2178797-9. - Vol. 6.2010, 2, p. 150-169
|
| Subject: | Dienstleistungsqualität | Service quality | Performance-Messung | Performance measurement | Einzelhandel | Retail trade | SB-Warenhaus | Hypermarket | Indien | India |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal ; Fallstudie ; Case study |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10008757353