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~subject:"Einzelhandel"
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Search: "Services marketing quarterly"
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Einzelhandel
Dienstleistungsqualität
140
Service quality
140
Consumer behaviour
128
Konsumentenverhalten
128
Customer satisfaction
99
Kundenzufriedenheit
99
Beziehungsmarketing
90
Relationship marketing
90
USA
54
United States
54
Dienstleistungsmarketing
31
Services marketing
31
Dienstleistungssektor
28
Service industry
28
Brand management
24
Markenführung
24
service quality
21
Customer service
20
Dienstleistung
20
Kundenservice
20
Services
20
Emotion
19
Advertising
18
Brand image
18
Markenimage
18
Werbung
18
Higher education institution
17
Hochschule
17
Lieferantenmanagement
15
Supplier relationship management
15
satisfaction
15
Marketing management
14
Marketingmanagement
14
customer satisfaction
14
Beschwerdemanagement
13
Complaint management
13
Retail trade
13
Viral marketing
13
Virales Marketing
13
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Aufsatz in Zeitschrift
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English
13
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Kotzé, Theuns
2
Mostert, Pierre
2
Ahn, Jinwoo
1
Bagdare, Shilpa
1
Castellanos Verdugo, Mario
1
Celuch, Kevin
1
Chowdhury, Fairuz
1
Clouse, Shawn F.
1
Das, Manish
1
Droms, Courtney M.
1
Elliott, Kevin M.
1
Greene, Henry
1
Hall, Mark
1
Konalingam, Kajenthiran
1
Kónya, László
1
Li, Rongyu
1
Liu, Yiran
1
Meng, Juan
1
Miranda, Mario J.
1
Ock, Jungwon
1
Rho, Taeseok
1
Roy, Subhadip
1
Shankar, Amit
1
Shooshtari, Nader H.
1
Sivapalan, Achchuthan
1
Stan, Simona
1
Swaminathan, Srinivasan
1
Vega Vázquez, Manuela
1
Walz, Anna M.
1
Ángeles Oviedo-García, Maria de los
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Services marketing quarterly
13
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ECONIS (ZBW)
13
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1
Mobile payment and service interaction : change and chance for delivering service in mobile payment checkout
Li, Rongyu
;
Liu, Yiran
- In:
Services marketing quarterly
45
(
2024
)
1
,
pp. 128-152
Persistent link: https://www.econbiz.de/10014513543
Saved in:
2
The nexus among mobile-app quality (M-app-QUAL), brand relationship, brand advocacy, and brand equity in the retail industry
Chowdhury, Fairuz
;
Swaminathan, Srinivasan
- In:
Services marketing quarterly
44
(
2023
)
4
,
pp. 277-308
Persistent link: https://www.econbiz.de/10014418062
Saved in:
3
Antecedents of retail employees' service performance : a store-level exploration of a climate-centric versus an engagement-centric approach
Kotzé, Theuns
;
Mostert, Pierre
- In:
Services marketing quarterly
44
(
2023
)
2/3
,
pp. 142-166
Persistent link: https://www.econbiz.de/10014320366
Saved in:
4
How to enhance customer loyalty to retail stores via retail service quality practices? : a moderated mediated mechanism
Sivapalan, Achchuthan
;
Shankar, Amit
;
Das, Manish
; …
- In:
Services marketing quarterly
43
(
2022
)
4
,
pp. 445-465
Persistent link: https://www.econbiz.de/10013416990
Saved in:
5
Service-oriented high-performance work practices as predictors of retail employees' work engagement and service climate perceptions
Kotzé, Theuns
;
Mostert, Pierre
- In:
Services marketing quarterly
42
(
2021
)
1/2
,
pp. 1-19
Persistent link: https://www.econbiz.de/10012607280
Saved in:
6
The role of active identification in driving retail customer feedback
Celuch, Kevin
;
Walz, Anna M.
- In:
Services marketing quarterly
41
(
2020
)
2
,
pp. 163-181
Persistent link: https://www.econbiz.de/10012256936
Saved in:
7
Receiving, recording, and responding to customer complaints : the effects of formalizing customer complaint handling policies in retail firms
Shooshtari, Nader H.
;
Stan, Simona
;
Clouse, Shawn F.
- In:
Services marketing quarterly
39
(
2018
)
3
,
pp. 225-239
Persistent link: https://www.econbiz.de/10011940195
Saved in:
8
VISUALSCAPE : a scale to measure visuel experience in retailing
Bagdare, Shilpa
;
Roy, Subhadip
- In:
Services marketing quarterly
37
(
2016
)
4
,
pp. 272-287
Persistent link: https://www.econbiz.de/10011628472
Saved in:
9
Retail services survival in an economic crisis context
Vega Vázquez, Manuela
;
Ángeles Oviedo-García, Maria …
- In:
Services marketing quarterly
35
(
2014
)
4
,
pp. 354-371
Persistent link: https://www.econbiz.de/10010465659
Saved in:
10
The role of friendship in relationship marketing, investigated in the retail service industries
Ahn, Jinwoo
;
Ock, Jungwon
;
Greene, Henry
;
Rho, Taeseok
- In:
Services marketing quarterly
35
(
2014
)
3
,
pp. 206-221
Persistent link: https://www.econbiz.de/10010401582
Saved in:
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