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~subject:"Einzelhandel"
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Einzelhandel
Retail trade
3
Salespeople
3
Verkaufspersonal
3
Customer satisfaction
2
Kundenzufriedenheit
2
retail salespeople
2
Arbeitsverhalten
1
Beziehungsmarketing
1
Brand extra-role behaviors
1
Brand identification
1
Brand image
1
Brand management
1
Consumer behaviour
1
Customer orientation
1
Customer value
1
Dienstleistungsqualität
1
Führungsstil
1
Kaufleute
1
Konsumentenverhalten
1
Kooperative Führung
1
Kundenwert
1
Leadership style
1
Lieferantenmanagement
1
Markenführung
1
Markenimage
1
Merchants
1
Organizational frontline
1
Participative leadership
1
Relationship marketing
1
Retail salespeople
1
Selling
1
Service quality
1
Shared leadership environment
1
Supplier relationship management
1
Supplier-retailer relationship
1
Verkauf
1
Work behaviour
1
down-sell
1
role perceptions
1
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Baldus, Brian
1
Berg, Alexandra Martina van der
1
Calantone, Roger J.
1
Contractor, Sunil
1
Foege, Johann Nils
1
Hughes, Douglas E.
1
Kumar, Piyush
1
Norvell, Tim
1
Nüesch, Stephan
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Richards, Keith A.
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Spreng, Richard A.
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Cornell hospitality quarterly : CQ
1
Journal of personal selling & sales management
1
Journal of retailing
1
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ECONIS (ZBW)
3
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1
Toward a shared leadership environment : insights into
retail
salespeople
's work environment
Berg, Alexandra Martina van der
;
Foege, Johann Nils
; …
- In:
Journal of personal selling & sales management
42
(
2022
)
2
,
pp. 121-138
Persistent link: https://www.econbiz.de/10013361666
Saved in:
2
Driving in-role and extra-role brand performance among retail frontline salespeople : antecedents and the moderating role of customer orientation
Hughes, Douglas E.
;
Richards, Keith A.
;
Calantone, Roger J.
- In:
Journal of retailing
95
(
2019
)
2
,
pp. 130-143
Persistent link: https://www.econbiz.de/10012102968
Saved in:
3
Assessing the customer-based impact of up-selling versus down-selling
Norvell, Tim
;
Kumar, Piyush
;
Contractor, Sunil
- In:
Cornell hospitality quarterly : CQ
59
(
2018
)
3
,
pp. 216-227
Persistent link: https://www.econbiz.de/10011912805
Saved in:
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