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~subject:"Electronic Commerce"
~subject:"Hochschule"
~subject:"Krankenhaus"
~type_genre:"Accompanied by computer file"
~type_genre:"Case study"
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Search: "Dienstleistungsqualität"
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Electronic Commerce
Hochschule
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Dienstleistungsqualität
158
Service quality
158
Qualitätsmanagement
29
Quality management
27
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24
Kundenzufriedenheit
24
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1
Elrod, Cassandra C.
1
Fless, Kristin
1
Fuentes Blasco, Maria
1
Gil Saura, Irene
1
Gray, Edward H.
1
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1
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1
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1
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1
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1
Indrani, M. W.
1
Kanji, Gopal K.
1
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1
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1
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1
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1
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1
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1
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Quality management journal : QMJ
2
Cases on innovations in educational marketing : transnational and technological strategies
1
Corporate sustainability as a challenge for comprehensive management
1
Gesundheitsökonomie
1
Global business and organizational excellence : a review of research & best practices
1
International journal of managerial and financial accounting
1
International journal of quality and service sciences
1
Management research review
1
Profession : Wissenschaftsedition im Rainer Hampp Verlag
1
Service business
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
1
World review of entrepreneurship, management and sustainable development
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ECONIS (ZBW)
14
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1
Quality and value in university services : the experience of the placement service at the University of Urbino "Carlo Bo"
Pencarelli, Tonino
;
Splendiani, Simone
;
Cini, Daniela
- In:
International journal of quality and service sciences
5
(
2013
)
2
,
pp. 140-154
Persistent link: https://www.econbiz.de/10009768461
Saved in:
2
Wertschätzendes Management : Theorie, Praxis und Beispiele zur Wertschätzung als Basis von Service und Innovation im Unternehmen Krankenhaus
Lies, Jan
-
2013
Persistent link: https://www.econbiz.de/10010382296
Saved in:
3
The impacts of e-service quality on customer behaviour in multi-channel e-services
Sousa, Rui
;
Voss, Christopher A.
- In:
Total quality management & business excellence : an …
23
(
2012
)
7
,
pp. 789-806
Persistent link: https://www.econbiz.de/10009625469
Saved in:
4
Quality of healthcare service delivery in public sector hospitals : a case study based on western province in Sri Lanka
Dasanayaka, Sarath W. S. B.
;
Gunasekera, G. S. P.
; …
- In:
World review of entrepreneurship, management and …
8
(
2012
)
2
,
pp. 148-164
Persistent link: https://www.econbiz.de/10009529022
Saved in:
5
A framework for the selection of Six Sigma projects in services : case studies of banking and health care services in Taiwan
Hsieh, Ying-jiun
;
Huang, Lan-ying
;
Wang, Chi-tai
- In:
Service business
6
(
2012
)
2
,
pp. 243-264
Persistent link: https://www.econbiz.de/10009534895
Saved in:
6
Comparative analysis of quality function deployment methodologies : a case study analysis
Singh, Rahul K.
;
Elrod, Cassandra C.
;
Cudney, Elizabeth A.
- In:
Quality management journal : QMJ
19
(
2012
)
1
,
pp. 7-23
Persistent link: https://www.econbiz.de/10009500658
Saved in:
7
The role of quality measures in pre- and post-decision analysis of an organizational change
Gray, Edward H.
;
Gray, Irwin
;
Yodice, Paul C.
;
Rezai, …
- In:
Quality management journal : QMJ
18
(
2011
)
4
,
pp. 9-24
Persistent link: https://www.econbiz.de/10009381990
Saved in:
8
Evaluating customer relationship dynamics in healthcare sector through indoor patients' judgement
Chahal, Hardeep
;
Kumari, Neetu
- In:
Management research review
34
(
2011
)
6
,
pp. 626-648
Persistent link: https://www.econbiz.de/10009247602
Saved in:
9
Heterogeneity analysis in the university context : a proposal based on service quality perceptions
Fuentes Blasco, Maria
;
Gil Saura, Irene
;
Moliner …
- In:
Cases on innovations in educational marketing : …
,
(pp. 25-45)
.
2011
Persistent link: https://www.econbiz.de/10009406232
Saved in:
10
Improving efficiency and accountability : a case study on outsourcing strategies in higher education in Sri Lanka
Herath, Siriyama Kanthi
;
Wickramasinghe, Danture
; …
- In:
International journal of managerial and financial accounting
2
(
2010/11
)
3
,
pp. 275-304
Persistent link: https://www.econbiz.de/10009009361
Saved in:
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