//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Electronic Commerce"
~subject:"Hospital"
~type:"article"
~type_genre:"Fallstudie"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: "Dienstleistungsqualität"
Narrow search
Delete all filters
| 4 applied filters
Year of publication
From:
To:
Subject
All
Electronic Commerce
Hospital
Dienstleistungsqualität
123
Service quality
123
Quality management
22
Qualitätsmanagement
22
Customer satisfaction
21
Kundenzufriedenheit
21
Beziehungsmarketing
16
Relationship marketing
16
USA
15
United States
15
Deutschland
10
Germany
10
India
9
Indien
9
Hotel industry
8
Hotellerie
8
Großbritannien
7
Measurement
7
Messung
7
Taiwan
7
United Kingdom
7
Customer service
6
Dienstleistungssektor
6
Krankenhaus
6
Kundenservice
6
Performance measurement
6
Performance-Messung
6
Service industry
6
China
5
Dienstleistungsmarketing
5
Electronic Banking
5
Electronic banking
5
Innovation
5
Iran
5
Services marketing
5
Telecommunications industry
5
Telekommunikationssektor
5
Airline
4
Data envelopment analysis
4
more ...
less ...
Online availability
All
Undetermined
1
Type of publication
All
Article
Book / Working Paper
1
Type of publication (narrower categories)
All
Fallstudie
Article in journal
1,755
Aufsatz in Zeitschrift
1,755
Aufsatz im Buch
75
Book section
75
Conference paper
23
Konferenzbeitrag
23
Case study
7
Collection of articles of several authors
1
Reprint
1
Sammelwerk
1
more ...
less ...
Language
All
English
7
Author
All
Chahal, Hardeep
1
Dasanayaka, Sarath W. S. B.
1
Fless, Kristin
1
Gray, Edward H.
1
Gray, Irwin
1
Gunasekera, G. S. P.
1
Hsieh, Ying-jiun
1
Huang, Lan-ying
1
Kanji, Gopal K.
1
Kumari, Neetu
1
Noble, Roger
1
Rezai, Fariborz
1
Sardana, G. D.
1
Sousa, Rui
1
Voss, Christopher A.
1
Wang, Chi-tai
1
Yodice, Paul C.
1
more ...
less ...
Published in...
All
Corporate sustainability as a challenge for comprehensive management
1
Global business and organizational excellence : a review of research & best practices
1
Management research review
1
Quality management journal : QMJ
1
Service business
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
1
World review of entrepreneurship, management and sustainable development
1
more ...
less ...
Source
All
ECONIS (ZBW)
7
Showing
1
-
7
of
7
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Quality of healthcare service delivery in public sector hospitals : a case study based on western province in Sri Lanka
Dasanayaka, Sarath W. S. B.
;
Gunasekera, G. S. P.
; …
- In:
World review of entrepreneurship, management and …
8
(
2012
)
2
,
pp. 148-164
Persistent link: https://www.econbiz.de/10009529022
Saved in:
2
A framework for the selection of Six Sigma projects in services : case studies of banking and health care services in Taiwan
Hsieh, Ying-jiun
;
Huang, Lan-ying
;
Wang, Chi-tai
- In:
Service business
6
(
2012
)
2
,
pp. 243-264
Persistent link: https://www.econbiz.de/10009534895
Saved in:
3
The impacts of e-service quality on customer behaviour in multi-channel e-services
Sousa, Rui
;
Voss, Christopher A.
- In:
Total quality management & business excellence : an …
23
(
2012
)
7
,
pp. 789-806
Persistent link: https://www.econbiz.de/10009625469
Saved in:
4
The role of quality measures in pre- and post-decision analysis of an organizational change
Gray, Edward H.
;
Gray, Irwin
;
Yodice, Paul C.
;
Rezai, …
- In:
Quality management journal : QMJ
18
(
2011
)
4
,
pp. 9-24
Persistent link: https://www.econbiz.de/10009381990
Saved in:
5
Evaluating customer relationship dynamics in healthcare sector through indoor patients' judgement
Chahal, Hardeep
;
Kumari, Neetu
- In:
Management research review
34
(
2011
)
6
,
pp. 626-648
Persistent link: https://www.econbiz.de/10009247602
Saved in:
6
How Shriners Hospitals for Children found the formula for performance exellence
Noble, Roger
- In:
Global business and organizational excellence : a …
28
(
2008/09
)
5
,
pp. 7-15
Persistent link: https://www.econbiz.de/10003870746
Saved in:
7
Performance excellence : path to integrated management and sustainable success
Kanji, Gopal K.
- In:
Corporate sustainability as a challenge for …
,
(pp. 21-36)
.
2008
Persistent link: https://www.econbiz.de/10003731802
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->