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~subject:"Electronic Commerce"
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Search: subject:"disconfirmation"
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Electronic Commerce
Consumer behaviour
46
Konsumentenverhalten
46
Customer satisfaction
43
Kundenzufriedenheit
43
Dienstleistungsqualität
26
Service quality
26
Beziehungsmarketing
18
Relationship marketing
18
disconfirmation
18
Erwartungsbildung
16
Expectation formation
16
Disconfirmation
13
Online retailing
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Online-Handel
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Social Web
9
Social web
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Theorie
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Theory
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Emotion
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satisfaction
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Gastronomie
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Restaurant industry
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Satisfaction
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Viral marketing
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Virales Marketing
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Beschwerdemanagement
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Brand management
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Complaint management
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E-commerce
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Experiment
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Internet marketing
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Markenführung
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Online-Marketing
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Brand image
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Expectation disconfirmation
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Innovation adoption
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Innovationsakzeptanz
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Markenimage
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Benbasat, Izak
2
Anderson, Rolph E.
1
Burton-Jones, Andrew
1
Cenfetelli, Ronald T.
1
Deng, Lingfei
1
Feng, Shan
1
Grange, Camille
1
Law, Chun Hung Roberts
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Li, Chunhong
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Shou, Jiayi
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Song, Lei
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Swaminathan, Srinivasan
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Tan, Chee-Wee
1
Tan, Kang
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Teng, Hongxin
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Weisstein, Fei L.
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Wu, Gavin Jiayun
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Zhao, Jing
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Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
1
Journal of business research : JBR
1
Journal of marketing channels : ... distribution systems, strategy, and management
1
Journal of travel and tourism marketing
1
Management information systems : mis quarterly
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ECONIS (ZBW)
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Positive or negative spillover? : the influence of online channel satisfaction on offline channel adoption
Teng, Hongxin
;
Xia, Qinying
;
Shou, Jiayi
;
Zhao, Jing
- In:
Journal of business research : JBR
154
(
2023
),
pp. 1-9
Persistent link: https://www.econbiz.de/10013468724
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2
Double blades : does a sharing platform benefit from integration to a popular OTA platform?
Li, Chunhong
;
Deng, Lingfei
;
Law, Chun Hung Roberts
- In:
Journal of travel and tourism marketing
40
(
2023
)
1
,
pp. 1-20
Persistent link: https://www.econbiz.de/10014285173
Saved in:
3
With a little help from my friends : cultivating serendipity in online shopping environments
Grange, Camille
;
Benbasat, Izak
;
Burton-Jones, Andrew
- In:
Information & management : the internat. journal of …
56
(
2019
)
2
,
pp. 225-235
Persistent link: https://www.econbiz.de/10011997630
Saved in:
4
The effects of expectation disconfirmations on customer outcomes in e-markets : impact of national culture
Song, Lei
;
Weisstein, Fei L.
;
Anderson, Rolph E.
; …
- In:
Journal of marketing channels : ... distribution …
23
(
2016
)
4
,
pp. 217-229
Persistent link: https://www.econbiz.de/10011628602
Saved in:
5
An exploratory study of the formation and impact of electronic service failures
Tan, Chee-Wee
;
Benbasat, Izak
;
Cenfetelli, Ronald T.
- In:
Management information systems : mis quarterly
40
(
2016
)
1
,
pp. 1-29
Persistent link: https://www.econbiz.de/10011447555
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