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~subject:"Emotion"
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Emotion
Chatbot
100
Artificial intelligence
57
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55
chatbot
37
Consumer behaviour
25
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25
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24
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24
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19
artificial intelligence
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15
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12
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11
Anthropomorphism
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customer service
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anthropomorphism
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Chen, Hui
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D'Angelo, Alfredo
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Feng, Chao
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Feng, Yuqiang
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Freidank, Jan
1
Haas, Alexander
1
Han, Elizabeth
1
Haupt, Martin
1
Liu, Luning
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1
Sestino, Andrea
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Wang, Xiaolei
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Xian, Junjie
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Electronic markets : EM ; the international journal of electronic commerce and business media
2
Information systems research : ISR
1
Technological forecasting & social change : an international journal
1
Tourism management : research, policies, practice
1
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ECONIS (ZBW)
5
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1
Seeking empathy or suggesting a solution? : effects of chatbot messages on service failure recovery
Haupt, Martin
;
Rozumowski, Anna
;
Freidank, Jan
;
Haas, …
- In:
Electronic markets : EM ; the international journal of …
33
(
2023
)
1
,
pp. 1-22
Persistent link: https://www.econbiz.de/10014437283
Saved in:
2
Emotional expression by artificial intelligence chatbots to improve customer satisfaction : underlying mechanism and boundary conditions
Zhang, Junbo
;
Chen, Qi
;
Lu, Jiandong
;
Wang, Xiaolei
; …
- In:
Tourism management : research, policies, practice
100
(
2024
),
pp. 1-19
Persistent link: https://www.econbiz.de/10014457628
Saved in:
3
Bots with feelings : should AI agents express positive emotion in customer service?
Han, Elizabeth
;
Yin, Dezhi
;
Zhang, Han
- In:
Information systems research : ISR
34
(
2023
)
3
,
pp. 1296-1311
Persistent link: https://www.econbiz.de/10014384236
Saved in:
4
My doctor is an avatar! The effect of anthropomorphism and emotional receptivity on individuals' intention to use digital-based healthcare services
Sestino, Andrea
;
D'Angelo, Alfredo
- In:
Technological forecasting & social change : an …
191
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014287691
Saved in:
5
Calming the customers by AI : investigating the role of chatbot acting-cute strategies in soothing negative customer emotions
Zhang, Tao
;
Feng, Chao
;
Chen, Hui
;
Xian, Junjie
- In:
Electronic markets : EM ; the international journal of …
32
(
2022
)
4
,
pp. 2277-2292
Persistent link: https://www.econbiz.de/10013556722
Saved in:
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