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Customer interaction in service innovation : seldom intensive but often decisive ; case studies in three business service sectors
Kuusisto, Arja
;
Riepula, Mikko
- In:
International journal of technology management : IJTM
55
(
2011
)
1/2
,
pp. 171-186
Persistent link: https://www.econbiz.de/10009424077
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