Customer interaction in service innovation : seldom intensive but often decisive ; case studies in three business service sectors
Year of publication: |
2011
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Authors: | Kuusisto, Arja ; Riepula, Mikko |
Published in: |
International journal of technology management : IJTM. - Geneva-Aeroport : Inderscience Enterprises Ltd, ISSN 0267-5730, ZDB-ID 55978-7. - Vol. 55.2011, 1/2, p. 171-186
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Subject: | Unternehmensdienstleistung | Business services | Innovation | Kundenintegration | Customer integration | Empirische Methode | Empirical method | Gebäudereinigung | Commercial cleaning | Finanzdienstleistung | Financial services | IT-Dienstleister | IT service provider |
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