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~subject:"Employee monitoring"
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Employee monitoring
Callcenter
1,002
Call centre
969
Deutschland
127
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117
Beziehungsmarketing
111
Relationship marketing
111
India
109
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109
Call Center
101
Customer service
93
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93
Theorie
93
Theory
93
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84
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84
Arbeitszufriedenheit
75
Outsourcing
74
Unternehmen
74
Warteschlangentheorie
72
Job satisfaction
71
Queueing theory
71
Arbeitsbedingungen
66
Human Resource Management
64
Personalmanagement
64
USA
63
United States
60
Working conditions
59
Customer satisfaction
48
Kundenzufriedenheit
48
Großbritannien
46
United Kingdom
45
Management
44
Arbeitskräfte
40
Workforce
40
Australia
33
Australien
33
Consumer behaviour
31
Konsumentenverhalten
31
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30
Employee retention
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Ball, Kirstie S.
1
Barker, James R.
1
Castanheira, Filipa
1
Chambel, Maria José
1
Desai, Renu
1
Fleming, Peter
1
Flint, Douglas
1
Gillet, Isabelle
1
Greenan, Nathalie
1
Haley, Lynn M.
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Le Gall, Rémi
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Margulis, Stephen T.
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McNally, Jeffrey J.
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Human relations
2
Espaces numériques
1
Human resource management
1
New technology, work and employment
1
Problems and perspectives in management : PPM ; international research journal
1
The international journal of productivity and performance management : IJPPM
1
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ECONIS (ZBW)
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1
Les effets de la surveillance électronique : une expérimentation dans un centre d'appels
Gillet, Isabelle
;
Greenan, Nathalie
;
Le Gall, Rémi
-
2016
Persistent link: https://www.econbiz.de/10011496749
Saved in:
2
Working under intensive surveillance : when does "measuring everything that moves" become intolerable?
Sewell, Graham
;
Barker, James R.
;
Nyberg, Daniel
- In:
Human relations
65
(
2012
)
2
,
pp. 189-215
Persistent link: https://www.econbiz.de/10009507987
Saved in:
3
The effects of employee perceptions of monitoring procedures on turnover
Haley, Lynn M.
;
Flint, Douglas
;
McNally, Jeffrey J.
- In:
Problems and perspectives in management : PPM ; …
10
(
2012
)
3
,
pp. 75-82
Persistent link: https://www.econbiz.de/10009701755
Saved in:
4
"Being yourself" in the electronic sweatshop : new forms of normative control
Fleming, Peter
;
Sturdy, Andrew
- In:
Human relations
64
(
2011
)
2
,
pp. 177-200
Persistent link: https://www.econbiz.de/10008905612
Saved in:
5
Electronic monitoring and surveillance in call centres : a framework for investigation
Ball, Kirstie S.
;
Margulis, Stephen T.
- In:
New technology, work and employment
26
(
2011
)
2
,
pp. 113-126
Persistent link: https://www.econbiz.de/10009235511
Saved in:
6
Understanding management control systems in call centers
Desai, Renu
- In:
The international journal of productivity and …
59
(
2010
)
8
,
pp. 792-810
Persistent link: https://www.econbiz.de/10008778199
Saved in:
7
Reducing burnout in call centers through HR practices
Castanheira, Filipa
;
Chambel, Maria José
- In:
Human resource management
49
(
2010
)
6
,
pp. 1047-1065
Persistent link: https://www.econbiz.de/10008797746
Saved in:
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