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Gastgewerbe
Arbeitsverhalten
4
Work behaviour
4
Beziehungsmarketing
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Customer service
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Dienstleistungsqualität
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Hospitality industry
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Negative workplace gossip
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Affective events theory
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Consumer behaviour
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Kundenzufriedenheit
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Cheng, Bao
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Guo, Gongxing
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Gong, Chanjuan
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Journal of hospitality marketing & management
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ECONIS (ZBW)
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Effects of negative workplace gossip on unethical work behavior in the hospitality industry : the roles of moral disengagement and self-construal
Guo, Gongxing
;
Cheng, Bao
;
Tian, Jian
;
Ma, Jianfeng
; …
- In:
Journal of hospitality marketing & management
31
(
2022
)
3
,
pp. 290-310
Persistent link: https://www.econbiz.de/10013177420
Saved in:
2
Examining the spillover effects of problems at home on proactive customer service performance in the hospitality industry : the overlooked side of the work-family interface
Cheng, Bao
;
Guo, Gongxing
;
Dong, Yun
;
Peng, Yan
- In:
Journal of hospitality marketing & management
30
(
2021
)
3
,
pp. 354-372
Persistent link: https://www.econbiz.de/10012513777
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