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~subject:"Handelsmarketing"
~subject:"Service quality"
~type_genre:"Elektronischer Datenträger als Beilage"
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Elektronischer Datenträger als Beilage
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Gemba walks for service excellence : the step-by-step guide for identifying service delighters
Petruska, Robert
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2012
Persistent link: https://www.econbiz.de/10009582262
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