//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Hospital"
~type_genre:"Case study"
~type_genre:"Forschungsbericht"
~type_genre:"Konferenzbeitrag"
~type_genre:"Reprint"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: "Dienstleistungsqualität"
Narrow search
Delete all filters
| 5 applied filters
Year of publication
From:
To:
Subject
All
Hospital
Dienstleistungsqualität
344
Service quality
344
Customer satisfaction
79
Kundenzufriedenheit
79
Qualitätsmanagement
67
Quality management
66
Beziehungsmarketing
54
Relationship marketing
54
Consumer behaviour
34
Konsumentenverhalten
34
Deutschland
27
Germany
27
Krankenhaus
27
USA
21
United States
21
Dienstleistungssektor
20
Service industry
20
Higher education institution
16
Hochschule
16
Measurement
16
Messung
16
Product quality
16
Produktqualität
16
Financial audit
15
Wirtschaftsprüfung
15
Dienstleistung
14
Gesundheitswesen
14
Hotel industry
14
Hotellerie
14
Gesundheitsversorgung
13
Health care
13
Health care system
13
Theorie
13
Theory
13
Dienstleistungsmarketing
12
Services marketing
12
Customer service
11
Einzelhandel
11
Großbritannien
11
more ...
less ...
Online availability
All
Undetermined
10
Type of publication
All
Article
22
Book / Working Paper
4
Type of publication (narrower categories)
All
Case study
Forschungsbericht
Konferenzbeitrag
Reprint
Article in journal
1,191
Aufsatz in Zeitschrift
1,191
Graue Literatur
214
Non-commercial literature
214
Arbeitspapier
189
Working Paper
189
Aufsatz im Buch
48
Book section
48
Hochschulschrift
39
Thesis
27
Collection of articles of several authors
16
Conference paper
16
Sammelwerk
16
Aufsatzsammlung
13
Collection of articles written by one author
7
Fallstudie
7
Sammlung
7
Konferenzschrift
6
Conference proceedings
3
Handbook
2
Handbuch
2
Accompanied by computer file
1
Bibliografie enthalten
1
Bibliography included
1
Elektronischer Datenträger als Beilage
1
Lehrbuch
1
Statistics
1
Statistik
1
Systematic review
1
Übersichtsarbeit
1
more ...
less ...
Language
All
English
22
German
4
Author
All
Thawesaengskulthai, Natcha
2
Wongrukmit, Patcharin
2
Abouee-Mehrizi, Hossein
1
AlShareef, Mohammed Abdullah
1
Baccarani, Claudio
1
Bera, Sasadhar
1
Boaz, Annette
1
Bös, Dieter
1
Carter, Michael W.
1
Carvalho, Helena
1
Chahal, Hardeep
1
Chakraborty, Shibashish
1
Dahlgaard, Jens Jörn
1
Dasanayaka, Sarath W. S. B.
1
De Fraja, Gianni
1
Deng, Yujia
1
Di Pietro, Laura
1
Eichenlaub, Astrid
1
El-Tawansi, Muhammad Abdullah Yassin
1
Elsheikh, Ahmed Mohamed
1
Fielden, Jonathan
1
Fless, Kristin
1
Fotiadis, Anestis K.
1
Gager, Melanie
1
Gowen, Charles, III.
1
Gray, Edward H.
1
Gray, Irwin
1
Guglielmetti Mugion, Roberta
1
Gunasekera, G. S. P.
1
Hasana, S. A.
1
He, Zhen
1
Hsieh, Ying-jiun
1
Huang, Lan-ying
1
Indrawati
1
Kanji, Gopal K.
1
Kumar, Pradeep
1
Kumari, Neetu
1
Leber, Wulf-Dietrich
1
Locock, Louise
1
McDermott, Aoife
1
more ...
less ...
Institution
All
Ludwig-Maximilians-Universität München
1
Published in...
All
Journal of health organization and management
3
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
3
International journal of quality and service sciences
2
Business process management journal
1
Corporate sustainability as a challenge for comprehensive management
1
Discussion paper / A
1
Driving Quality Management and Sustainability in VUCA Environments : 4th International Conference on Quality Innovation and Sustainability (ICQIS), Setubal, Portugal, May 22-23, 2023
1
Global business and organizational excellence : a review of research & best practices
1
Health care management science
1
Management research review
1
Neuerungen im Krankenhaus- und Arzneimittelbereich zwischen Bedarf und Finanzierung : 21. Bad Orber Gespräche über kontroverse Themen im Gesundheitswesen
1
Profession : Wissenschaftsedition im Rainer Hampp Verlag
1
Quality management journal : QMJ
1
Research in the decision sciences for global business : best papers from the 2013 annual conference
1
Service business
1
South Asian journal of management : SAJM
1
The TQM journal : the international review of organizational improvement
1
Understanding digital industry : proceedings of the Conference on Managing Digital Industry, Technology and Entrepreneurship (CoMDITE 2019), July 10-11, 2019, Bandung, Indonesia
1
World review of entrepreneurship, management and sustainable development
1
more ...
less ...
Source
All
ECONIS (ZBW)
26
Showing
1
-
10
of
26
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Product-service system development for 3D customized production in hospitals
Santos, Milene
;
Soares, B. A. R.
;
Carvalho, Helena
- In:
Driving Quality Management and Sustainability in VUCA …
,
(pp. 29-43)
.
2024
Persistent link: https://www.econbiz.de/10014549170
Saved in:
2
Users' continuance intention toward hospitality service applications
Indrawati
;
Hasana, S. A.
;
Pillai, S. K. B.
- In:
Understanding digital industry : proceedings of the …
,
(pp. 76-80)
.
2020
Persistent link: https://www.econbiz.de/10012224780
Saved in:
3
Assessment of patient safety culture : a comparative case study between physicians and nurses
Elsheikh, Ahmed Mohamed
;
AlShareef, Mohammed Abdullah
; …
- In:
Business process management journal
23
(
2017
)
4
,
pp. 792-810
Persistent link: https://www.econbiz.de/10011723274
Saved in:
4
An examination of the association between service convenience flexibility in healthcare delivery systems and patient satisfaction
Kumar, Pradeep
;
Bera, Sasadhar
;
Chakraborty, Shibashish
- In:
South Asian journal of management : SAJM
24
(
2017
)
4
,
pp. 35-54
Persistent link: https://www.econbiz.de/10011888095
Saved in:
5
Reconciling internal and external satisfaction through probabilistic graphical models : an empirical study
Musella, Flaminia
;
Guglielmetti Mugion, Roberta
; …
- In:
International journal of quality and service sciences
9
(
2017
)
3/4
,
pp. 347-370
Persistent link: https://www.econbiz.de/10011772125
Saved in:
6
Quality management practices and their effects on the performance of public hospitals
Xiong, Jingjing
;
He, Zhen
;
Deng, Yujia
;
Zhang, Min
; …
- In:
International journal of quality and service sciences
9
(
2017
)
3/4
,
pp. 383-401
Persistent link: https://www.econbiz.de/10011772138
Saved in:
7
Qualitätsorientierung und Strukturbereinigung - das KHSG in der Umsetzungsphase
Leber, Wulf-Dietrich
- In:
Neuerungen im Krankenhaus- und Arzneimittelbereich …
,
(pp. 107-134)
.
2017
Persistent link: https://www.econbiz.de/10011760535
Saved in:
8
Conceptions of patients and their roles in healthcare : insights from everyday practice and service improvement : guest editorial
McDermott, Aoife
;
Pedersen, Anne Reff
- In:
Journal of health organization and management
30
(
2016
)
2
,
pp. 194-206
Persistent link: https://www.econbiz.de/10011580647
Saved in:
9
What patients do and their impact on implementation : an ethnographic study of participatory quality improvement projects in English acute hospitals
Boaz, Annette
;
Robert, Glenn
;
Locock, Louise
;
Sturmey, …
- In:
Journal of health organization and management
30
(
2016
)
2
,
pp. 258-278
Persistent link: https://www.econbiz.de/10011580736
Saved in:
10
Constructions of the patient in healthcare communications : six patient figures
Pors, Anja Svejgaard
- In:
Journal of health organization and management
30
(
2016
)
2
,
pp. 279-298
Persistent link: https://www.econbiz.de/10011580742
Saved in:
1
2
3
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->