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Hotel industry
Quality management
26
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Spain
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ISO 9001
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ISO 9000 series
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Heras-Saizarbitoria, Iñaki
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Dick, Gavin
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Boiral, Olivier
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Tari, Juan José
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Tarí, Juan José
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International journal of hospitality management
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ECONIS (ZBW)
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Benefits of quality certification in hotels : the impact of motives and the usage of quality tools
Dick, Gavin
;
Heras-Saizarbitoria, Iñaki
;
Tarí, Juan José
-
2013
Persistent link: https://www.econbiz.de/10010354363
Saved in:
2
Do ISO 9001-certified hotels get a higher customer rating than non-certified ones?
Heras-Saizarbitoria, Iñaki
;
Arana, German
;
Boiral, Olivier
- In:
International journal of hospitality management
51
(
2015
),
pp. 138-146
Persistent link: https://www.econbiz.de/10011413956
Saved in:
3
Internal and external drivers for quality certification in the service industry : do they have different impacts on success?
Tari, Juan José
;
Heras-Saizarbitoria, Iñaki
;
Dick, Gavin
- In:
Service business
8
(
2014
)
2
,
pp. 337-354
Persistent link: https://www.econbiz.de/10010351403
Saved in:
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