//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Hotellerie"
~subject:"Innovation"
~subject:"Relationship marketing"
~type_genre:"Accompanied by computer file"
~type_genre:"Case study"
~type_genre:"Fallstudie"
~type_genre:"Ratgeber"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: "Dienstleistungsqualität"
Narrow search
Delete all filters
| 7 applied filters
Year of publication
From:
To:
Subject
All
Hotellerie
Innovation
Relationship marketing
Dienstleistungsqualität
171
Service quality
171
Qualitätsmanagement
32
Beziehungsmarketing
28
Quality management
28
Customer satisfaction
27
Kundenzufriedenheit
27
Deutschland
20
Germany
20
USA
18
United States
18
Customer service
14
Kundenservice
14
Dienstleistung
9
Dienstleistungssektor
9
Erfolgsfaktor
9
Hotel industry
9
India
9
Indien
9
Krankenhaus
9
Service industry
9
Success factor
9
Dienstleistungsmarketing
8
Großbritannien
8
Hospital
8
Services marketing
8
United Kingdom
8
Measurement
7
Messung
7
Performance measurement
7
Performance-Messung
7
Taiwan
7
Electronic Banking
6
Electronic banking
6
China
5
Corporate culture
5
Einzelhandel
5
more ...
less ...
Online availability
All
Undetermined
1
Type of publication
All
Article
27
Book / Working Paper
13
Type of publication (narrower categories)
All
Accompanied by computer file
Case study
Fallstudie
Ratgeber
Article in journal
3,760
Aufsatz in Zeitschrift
3,760
Aufsatz im Buch
216
Book section
216
Hochschulschrift
105
Graue Literatur
90
Non-commercial literature
90
Thesis
87
Working Paper
60
Arbeitspapier
57
Collection of articles of several authors
34
Sammelwerk
34
Conference paper
31
Konferenzbeitrag
31
Bibliografie enthalten
26
Bibliography included
26
Aufsatzsammlung
24
Lehrbuch
7
Reprint
7
Textbook
7
Konferenzschrift
6
Guidebook
5
Conference proceedings
3
Advisory report
2
Bibliografie
2
Collection of articles written by one author
2
Fallstudiensammlung
2
Forschungsbericht
2
Gutachten
2
Sammlung
2
Systematic review
2
Übersichtsarbeit
2
Amtsdruckschrift
1
Elektronischer Datenträger als Beilage
1
Festschrift
1
Government document
1
more ...
less ...
Language
All
English
32
German
8
Author
All
Dabestani, Reza
2
Shahin, Arash
2
Shirouyehzad, Hadi
2
Smith, Alan D.
2
Ahlert, Martin
1
Al-Hakmani, Ali
1
Altinay, Levent
1
Arabzad, S. Mohammad
1
Aryanezhad, Mir-Bahador
1
Aziz, Nisar Ahmed
1
Balbastre-Benavent, Francisco
1
Baron, Steve
1
Beck, Johann
1
Beck, Norbert
1
Bravo Sánchez, Carlos
1
Bremecker, Michael
1
Bruhn, Manfred
1
Bungay Stanier, Michael
1
Caruana, Albert
1
Chahal, Hardeep
1
Chen, Li-fei
1
Chuancharoen, Supakij
1
Cram, Tony
1
Crepaz, Marc-Philipp
1
Crisafulli, Benedetta
1
Cudney, Elizabeth A.
1
Egg, Gerrit
1
Evers, Jan
1
Gummesson, Evert
1
Harris, Kim
1
Hilton, Toni
1
Hsieh, J. J. Po-An
1
Hsieh, Ling-Feng
1
Hübner, Sabine
1
Iacobucci, Dawn
1
Kanchana, Rapee
1
Kanellopoulos, Dimitris
1
Krüger, Ulrich
1
Kumari, Neetu
1
Laine, Teemu
1
more ...
less ...
Published in...
All
International journal of services and operations management
3
Management research review
2
Tourism management : research, policies, practice
2
A Productivity Press book
1
Corporate brand and corporate reputation
1
Financial institutions and development
1
International journal of business information systems : IJBIS
1
International journal of business innovation and research
1
International journal of management & enterprise development : IJMED
1
International journal of productivity and quality management : IJPQM
1
Journal of travel and tourism marketing
1
Management information systems : mis quarterly
1
Managing service quality : MSQ ; an international journal
1
Marketing through minefields
1
Meffert Marketing Edition
1
Profession : Wissenschaftsedition im Rainer Hampp Verlag
1
Quality management journal : QMJ
1
Schriften des Institut für Finanzdienstleistungen e.V.
1
Service Design : innovative Services und exzellente Kundenerlebnisse gestalten
1
Service Excellence als Impulsgeber : Strategien - Management - Innovationen - Branchen ; Bernd Stauss zum 60. Geburtstag
1
Service business : an international journal
1
Services marketing cases in emerging markets : an asian perspective
1
Strategic change : SC ; briefings in entrepreneurial finance
1
The brilliant series
1
The journal of brand management : an international journal
1
The journal of business & industrial marketing
1
The service industries journal
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
1
more ...
less ...
Source
All
ECONIS (ZBW)
40
Showing
1
-
10
of
40
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Managing customer complaints : the case of Imperial Orchid Hotels in Thailand
Singh, Jaywant
;
Crisafulli, Benedetta
- In:
Services marketing cases in emerging markets : an asian …
,
(pp. 35-43)
.
2017
Persistent link: https://www.econbiz.de/10011537859
Saved in:
2
Kundenzentriert und gemeinsam kreativ : Service Design bei der WISAG
Egg, Gerrit
;
Speicher, Nadine
- In:
Service Design : innovative Services und exzellente …
,
(pp. 157-168)
.
2017
Persistent link: https://www.econbiz.de/10011735407
Saved in:
3
Enhancing customer experience in the service industry : a global perspective
Altinay, Levent
(
ed.
);
Poudel, Surya
(
ed.
)
-
2016
Persistent link: https://www.econbiz.de/10011419571
Saved in:
4
A novel framework for customer-driven service strategies : a case study of a restaurant chain
Chen, Li-fei
- In:
Tourism management : research, policies, practice
41
(
2014
),
pp. 119-128
Persistent link: https://www.econbiz.de/10010239937
Saved in:
5
An AHP/DEA ranking method based on service quality approach : a case study in hotel industry
Shirouyehzad, Hadi
;
Lofti, Farhad Hosseinzadeh
; …
- In:
International journal of productivity and quality …
11
(
2013
)
4
,
pp. 434-445
Persistent link: https://www.econbiz.de/10009745032
Saved in:
6
A DEA approach for comparative analysis of service quality dimensions with a case study in hotel industry
Shirouyehzad, Hadi
;
Lotfi, Farhad Hosseinzadeh
;
Shahin, …
- In:
International journal of services and operations management
12
(
2012
)
3
,
pp. 289-308
Persistent link: https://www.econbiz.de/10009574594
Saved in:
7
Encouraging CRM systems usage : a study among bank managers
Vella, Joseph
;
Caruana, Albert
- In:
Management research review
35
(
2012
)
2
,
pp. 121-133
Persistent link: https://www.econbiz.de/10009501072
Saved in:
8
Gemba walks for service excellence : the step-by-step guide for identifying service delighters
Petruska, Robert
-
2012
Persistent link: https://www.econbiz.de/10009582262
Saved in:
9
Impact of user satisfaction with mandated CRM use on employee service quality
Hsieh, J. J. Po-An
;
Rai, Arun
;
Petter, Stacie
;
Zhang, Ting
- In:
Management information systems : mis quarterly
36
(
2012
)
4
,
pp. 1065-1080
Persistent link: https://www.econbiz.de/10009680791
Saved in:
10
Using a business game concept to enhance servitization : a longitudinal case study
Laine, Teemu
;
Paranko, Jari
;
Suomala, Petri
- In:
Managing service quality : MSQ ; an international journal
22
(
2012
)
5
,
pp. 428-446
Persistent link: https://www.econbiz.de/10009681580
Saved in:
1
2
3
4
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->