//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"IVR systems"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: person:"Ellway, Benjamin P. W."
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
IVR systems
field
3
habitus
3
Call centres
2
practice theory
2
service-dominant logic
2
transformative service research
2
value facilitation
2
value production phase
2
value propositions
2
well-being
2
Automated menus
1
Betriebliche Wertschöpfung
1
Bourdieu's theory of practice
1
Call centre
1
Callcenter
1
Customer service
1
Dienstleistungsqualität
1
IVR system
1
Kundenservice
1
Navigation
1
Service quality
1
Service-Dominant Logic
1
Service-dominant logic
1
Servicescape
1
Spatial metaphors
1
Spatialization metaphors
1
USA
1
United States
1
Value creation
1
Virtual service
1
Voice-to-technology encounter
1
Voice-to-voice encounter
1
experience
1
practice
1
self-reliance training
1
sensemaking processes
1
service logic
1
value creation
1
more ...
less ...
Online availability
All
Undetermined
1
Type of publication
All
Article
1
Type of publication (narrower categories)
All
Article in journal
1
Aufsatz in Zeitschrift
1
Language
All
English
1
Author
All
Ellway, Benjamin P. W.
1
Published in...
All
Journal of service theory and practice : JSTP
1
Source
All
ECONIS (ZBW)
1
Showing
1
-
1
of
1
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
What's wrong with IVR system service? : a spatial theorisation of customer confusion and frustration
Ellway, Benjamin P. W.
- In:
Journal of service theory and practice : JSTP
26
(
2016
)
4
,
pp. 386-405
Persistent link: https://www.econbiz.de/10011588791
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->