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~subject:"Income"
~subject:"Kundenzufriedenheit"
~subject:"Sozialer Indikator"
~subject:"Youth"
~subject:"customer satisfaction"
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Subject
All
Income
Kundenzufriedenheit
Sozialer Indikator
Youth
customer satisfaction
Customer satisfaction
13,803
Arbeitszufriedenheit
12,436
Job satisfaction
12,379
Satisfaction
10,596
Zufriedenheit
9,717
Service quality
6,437
Dienstleistungsqualität
6,373
Consumer behaviour
5,962
Konsumentenverhalten
5,953
Beziehungsmarketing
5,608
Relationship marketing
5,607
Lebensqualität
4,530
Quality of life
4,488
Deutschland
2,950
Germany
2,828
Employee retention
2,662
Mitarbeiterbindung
2,657
Arbeitsverhalten
2,307
Work behaviour
2,301
Leistungsmotivation
2,043
Work motivation
2,026
job satisfaction
1,933
Schätzung
1,613
Emotion
1,574
Human Resource Management
1,566
Personalmanagement
1,558
Estimation
1,539
Arbeitskräfte
1,536
Workforce
1,535
USA
1,489
life satisfaction
1,468
United States
1,457
satisfaction
1,354
Arbeitsmobilität
1,222
Großbritannien
1,212
Labour mobility
1,212
Führungsstil
1,207
Leadership style
1,202
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Undetermined
5,998
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3,273
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Article
12,322
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3,235
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10
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7
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11,095
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805
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653
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636
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310
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214
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119
Fallstudie
119
Conference paper
113
Konferenzbeitrag
113
Collection of articles of several authors
104
Sammelwerk
104
Aufsatzsammlung
66
Article
63
Konferenzschrift
29
Ratgeber
26
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25
Sammlung
25
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23
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13
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12
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10
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10
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10
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9
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8
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6
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14,326
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931
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291
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12
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1
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1
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1
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Han, Heesup
69
Homburg, Christian
41
Mattila, Anna S.
37
Clark, Andrew E.
36
Svensson, Göran
33
Mittal, Vikas
31
Aksoy, Lerzan
28
Oswald, Andrew J.
28
Usman, Osly
28
Blanchflower, David G.
27
Ringle, Christian M.
27
Wong, IpKin Anthony
27
Gil Saura, Irene
25
Prentice, Catherine
25
Söderlund, Magnus
25
Wolfers, Justin
25
Prayag, Girish
24
Prybutok, Victor R.
24
Stevenson, Betsey
24
Hyun, Sunghyup Sean
23
Jang, Soocheong
21
Keiningham, Timothy
21
Shahin, Arash
21
Bilgihan, Anil
20
Evanschitzky, Heiner
20
Sharma, Piyush
20
Sirgy, M. Joseph
20
Lee, Choong-Ki
19
Fleurbaey, Marc
18
Huber, Frank
18
Ryu, Kisang
18
Balaji, M. S.
17
Decancq, Koen
17
Gustafsson, Anders
17
Loureiro, Sandra Maria Correia
17
Roschk, Holger
17
Sacks, Daniel W.
17
Spiller, Achim
17
Su, LuJun
17
Wieseke, Jan
17
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National Bureau of Economic Research
30
Springer Fachmedien Wiesbaden
20
OECD
17
Books on Demand GmbH <Norderstedt>
7
Erasmus Research Institute of Management (ERIM), ERIM is the joint research institute of the Rotterdam School of Management, Erasmus University and the Erasmus School of Economics (ESE) at Erasmus University Rotterdam.
6
Erasmus Research Institute of Management (ERIM), Erasmus Universiteit Rotterdam
6
Verlag Dr. Kovač
6
Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
5
Erasmus Research Institute of Management
4
Nomos Verlagsgesellschaft
4
Universität <Göttingen> / Department für Agrarökonomie und Rurale Entwicklung
4
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
Forschungsinstitut zur Zukunft der Arbeit
3
IGI Global
3
RWTH Aachen
3
Technische Universität Hamburg
3
Eric Cuvillier <Firma>
2
Escuela de Graduados en Administración Pública y Políticas Públicas (EGAP), Instituto Tecnológico y de Estudios Superiores de Monterrey (ITESM)
2
Facultatea de Administraţie Publică, Şcoala Naţională de Studii Politice şi Administrative (SNSPA)
2
Gesellschaft für Wirtschafts- und Sozialwissenschaften des Landbaues - GEWISOLA
2
HAL
2
Harvard Graduate School of Business Administration
2
Information Resources Management Association
2
Inter-American Development Bank
2
International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
Istituto Nazionale di Statistica
2
Leibniz-Institut für Länderkunde
2
Mathematica Policy Research
2
Munich Business School
2
Shaker Verlag
2
Technische Universität Dresden
2
University of Madras / Department of Commerce
2
University of Western Sydney
2
Universität Mannheim
2
Universität Zürich / Sozialökonomisches Institut
2
World Bank
2
A. C. Nielsen Company <Chicago-Schaumburg, Ill.>
1
A. C. Nielsen Company <Northbrook, Ill.>
1
ANZMAC Conference <2019, Wellington>
1
Academy of Marketing
1
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Published in...
All
Journal of retailing and consumer services
419
International journal of hospitality management
355
Journal of business research : JBR
303
The journal of services marketing
193
The service industries journal
173
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
171
Tourism management : research, policies, practice
170
Journal of travel and tourism marketing
167
Journal of hospitality marketing & management
154
International journal of contemporary hospitality management
140
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
105
Cogent business & management
103
Services marketing quarterly
99
Discussion paper series / IZA
92
Journal of service research : JSR
88
Journal of air transport management
87
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
86
The TQM journal : the international review of organizational improvement
86
Asia Pacific journal of marketing and logistics
85
Service business
85
Tourism management perspectives : TMP
85
Psychology & marketing
79
International journal of productivity and quality management : IJPQM
73
Journal of the Academy of Marketing Science
72
Industrial marketing management : the international journal for industrial and high-tech firms
71
Journal of service management
69
Journal of strategic marketing
68
The international journal of bank marketing : IJBM
66
Total quality management & business excellence
66
International journal of quality and service sciences
63
International journal of services and operations management
63
Tourism analysis : an interdisciplinary tourism & hospitality journal
61
European journal of marketing : EJM
59
Journal of Asian finance, economics and business : JAFEB
59
Managing service quality : MSQ ; an international journal
57
International journal of quality & reliability management
56
International journal of services, economics and management
53
Journal of marketing
52
Journal of retailing
52
SpringerLink / Bücher
51
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Source
All
ECONIS (ZBW)
15,117
RePEc
308
EconStor
86
USB Cologne (business full texts)
32
BASE
28
USB Cologne (EcoSocSci)
2
Other ZBW resources
1
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15391
Qualitätsmodell Krankenhaus : (QMK) ; Ergebnis-Messung in der stationären Versorgung ; Abschlussbericht
Schneeweiss, Sebastian
(
contributor
); …
-
2003
Persistent link: https://www.econbiz.de/10001763581
Saved in:
15392
Mystery shopping : in-depth measurement of customer
satisfaction
Hesselink, Martijn Willem
(
contributor
); …
-
2003
-
[Elektronische Ressource]
Persistent link: https://www.econbiz.de/10001765932
Saved in:
15393
Messung von Qualitätsanforderungen in Dienstleistungsnetzwerken : dargestellt am Beispiel touristischer Dienstleistungen
Benkenstein, Martin
;
Zielke, Katja
- In:
Dienstleistungsnetzwerke
,
(pp. 405-423)
.
2003
Persistent link: https://www.econbiz.de/10001744310
Saved in:
15394
Marketing für Nachfolgeprodukte und neue Produktgenerationen : eine Analyse aus Kundensicht
Kaetzke, Philomela
-
2003
Persistent link: https://www.econbiz.de/10001747367
Saved in:
15395
Customer Value First : ein Projekt bei Freudenberg Dichtungs- und Schwingungstechnik zur Entwicklung und Verstärkung der kundenorientierten Ausrichtung
Sost, Jörg
- In:
Führungsverantwortung - bewährte oder innovative …
,
(pp. 153-171)
.
2003
Persistent link: https://www.econbiz.de/10003611292
Saved in:
15396
Markterfolg durch differenzierte kundenwunschspezifische Leistungen
Jugel, Albert
- In:
Führungsverantwortung - bewährte oder innovative …
,
(pp. 411-438)
.
2003
Persistent link: https://www.econbiz.de/10003611727
Saved in:
15397
The impact of service failure and service recovery on consumers'
satisfaction
updating process in the lodging industry
Fu, Yao-Yi
-
2003
Persistent link: https://www.econbiz.de/10003564786
Saved in:
15398
The effects of self-awareness on consumer attributions and
satisfaction
Stuart, Jennifer Ames
-
2003
Persistent link: https://www.econbiz.de/10003564891
Saved in:
15399
Understanding the organization of managed service providers : an analysis of customer
satisfaction
and contracting in markets for hosted IT services
Susarla, Anjana
-
2003
Persistent link: https://www.econbiz.de/10003569972
Saved in:
15400
Eine empirische Untersuchung der Wirkung des Kultursponsorings auf die Bindung von Bankkunden : [3. Zwischenbericht über ein Projekt im Auftrag des AKS, Arbeitskreis Kultursponsori...
Steiner-Kogrina, Anastasia
;
Schwaiger, Manfred
-
2003
Persistent link: https://www.econbiz.de/10003401352
Saved in:
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