//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Innovation"
~subject:"Relationship marketing"
~subject:"Telecommunications industry"
~type_genre:"Case study"
~type_genre:"Fallstudie"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: "Dienstleistungsqualität"
Narrow search
Delete all filters
| 5 applied filters
Year of publication
From:
To:
Subject
All
Innovation
Relationship marketing
Telecommunications industry
Dienstleistungsqualität
155
Service quality
155
Qualitätsmanagement
28
Quality management
27
Customer satisfaction
24
Kundenzufriedenheit
24
Beziehungsmarketing
22
USA
16
United States
16
Deutschland
15
Germany
15
Customer service
9
Hotel industry
9
Hotellerie
9
India
9
Indien
9
Kundenservice
9
Dienstleistung
8
Dienstleistungsmarketing
8
Dienstleistungssektor
8
Großbritannien
8
Krankenhaus
8
Service industry
8
Services marketing
8
United Kingdom
8
Hospital
7
Measurement
7
Messung
7
Taiwan
7
Electronic Banking
6
Electronic banking
6
Performance measurement
6
Performance-Messung
6
China
5
Einzelhandel
5
Iran
5
Retail trade
5
more ...
less ...
Type of publication
All
Article
24
Book / Working Paper
7
Type of publication (narrower categories)
All
Case study
Fallstudie
Article in journal
3,319
Aufsatz in Zeitschrift
3,319
Aufsatz im Buch
198
Book section
198
Hochschulschrift
98
Graue Literatur
91
Non-commercial literature
91
Thesis
80
Working Paper
61
Arbeitspapier
59
Collection of articles of several authors
33
Sammelwerk
33
Conference paper
30
Konferenzbeitrag
30
Bibliografie enthalten
24
Bibliography included
24
Aufsatzsammlung
22
Lehrbuch
7
Textbook
7
Konferenzschrift
6
Reprint
6
Guidebook
5
Ratgeber
5
Conference proceedings
3
Advisory report
2
Bibliografie
2
Collection of articles written by one author
2
Fallstudiensammlung
2
Forschungsbericht
2
Gutachten
2
Sammlung
2
Accompanied by computer file
1
Amtsdruckschrift
1
Elektronischer Datenträger als Beilage
1
Festschrift
1
Government document
1
Handbook
1
Handbuch
1
more ...
less ...
Language
All
English
24
German
7
Author
All
Smith, Alan D.
2
Ahlert, Martin
1
Al-Hakmani, Ali
1
Altinay, Levent
1
Atanasovski, Jane
1
Aziz, Nisar Ahmed
1
Baron, Steve
1
Bravo Sánchez, Carlos
1
Bremecker, Michael
1
Bruhn, Manfred
1
Bungay Stanier, Michael
1
Caruana, Albert
1
Chahal, Hardeep
1
Chen, Li-fei
1
Chuancharoen, Supakij
1
Crepaz, Marc-Philipp
1
Cudney, Elizabeth A.
1
Egg, Gerrit
1
Evers, Jan
1
Gummesson, Evert
1
Harris, Kim
1
Hilton, Toni
1
Hsieh, J. J. Po-An
1
Iacobucci, Dawn
1
Kanchana, Rapee
1
Kindervater, Lars
1
Krishnan, Archana
1
Krüger, Ulrich
1
Kumari, Neetu
1
Laine, Teemu
1
Lin, Binshan
1
Maguire, Stuart
1
Masoudi, Ali
1
Meffert, Heribert
1
Michelli, Joseph
1
Michelli, Joseph A.
1
Nicolajsen, Hanne Westh
1
Niemeyer, Gero
1
Nitipavachon, Suvit
1
Ojiako, Udechukwu
1
more ...
less ...
Published in...
All
International journal of services and operations management
2
Management research review
2
Service Design : innovative Services und exzellente Kundenerlebnisse gestalten
2
Cases on branding strategies and product development : successes and pitfalls
1
Corporate brand and corporate reputation
1
Financial institutions and development
1
International journal of business innovation and research
1
International journal of management & enterprise development : IJMED
1
International journal of quality & reliability management
1
Journal of travel and tourism marketing
1
Management information systems : mis quarterly
1
Managing service quality : MSQ ; an international journal
1
Marketing through minefields
1
Meffert Marketing Edition
1
Profession : Wissenschaftsedition im Rainer Hampp Verlag
1
Quality management journal : QMJ
1
Schriften des Institut für Finanzdienstleistungen e.V.
1
Service Excellence als Impulsgeber : Strategien - Management - Innovationen - Branchen ; Bernd Stauss zum 60. Geburtstag
1
Strategic change : SC ; briefings in entrepreneurial finance
1
The journal of brand management : an international journal
1
The journal of business & industrial marketing
1
The service industries journal
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
1
Tourism management : research, policies, practice
1
more ...
less ...
Source
All
ECONIS (ZBW)
31
Showing
1
-
10
of
31
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Mit Premium-Service und Digitalisierung Kunden begeistern - wie die Deutsche Telekom veränderte Kundenerwartungen in der digitalen Welt aufnimmt und weiter vorantreibt
Niemeyer, Gero
;
Weisenburger, Franz
;
Kindervater, Lars
- In:
Service Design : innovative Services und exzellente …
,
(pp. 135-155)
.
2017
Persistent link: https://www.econbiz.de/10011735405
Saved in:
2
Kundenzentriert und gemeinsam kreativ : Service Design bei der WISAG
Egg, Gerrit
;
Speicher, Nadine
- In:
Service Design : innovative Services und exzellente …
,
(pp. 157-168)
.
2017
Persistent link: https://www.econbiz.de/10011735407
Saved in:
3
Enhancing customer experience in the service industry : a global perspective
Altinay, Levent
(
ed.
);
Poudel, Surya
(
ed.
)
-
2016
Persistent link: https://www.econbiz.de/10011419571
Saved in:
4
Service branding through quality practices in public and private telecommunication organization
Krishnan, Archana
- In:
Cases on branding strategies and product development : …
,
(pp. 79-102)
.
2015
Persistent link: https://www.econbiz.de/10010504648
Saved in:
5
A novel framework for customer-driven service strategies : a case study of a restaurant chain
Chen, Li-fei
- In:
Tourism management : research, policies, practice
41
(
2014
),
pp. 119-128
Persistent link: https://www.econbiz.de/10010239937
Saved in:
6
Encouraging CRM systems usage : a study among bank managers
Vella, Joseph
;
Caruana, Albert
- In:
Management research review
35
(
2012
)
2
,
pp. 121-133
Persistent link: https://www.econbiz.de/10009501072
Saved in:
7
Lean Six Sigma in a service context : a multi-factor application approach in the telecommunications industry
Psychogios, Alexandros G.
;
Atanasovski, Jane
;
Tsironis, …
- In:
International journal of quality & reliability management
29
(
2012
)
1
,
pp. 122-139
Persistent link: https://www.econbiz.de/10009490043
Saved in:
8
Impact of user satisfaction with mandated CRM use on employee service quality
Hsieh, J. J. Po-An
;
Rai, Arun
;
Petter, Stacie
;
Zhang, Ting
- In:
Management information systems : mis quarterly
36
(
2012
)
4
,
pp. 1065-1080
Persistent link: https://www.econbiz.de/10009680791
Saved in:
9
Using a business game concept to enhance servitization : a longitudinal case study
Laine, Teemu
;
Paranko, Jari
;
Suomala, Petri
- In:
Managing service quality : MSQ ; an international journal
22
(
2012
)
5
,
pp. 428-446
Persistent link: https://www.econbiz.de/10009681580
Saved in:
10
Evaluating customer relationship dynamics in healthcare sector through indoor patients' judgement
Chahal, Hardeep
;
Kumari, Neetu
- In:
Management research review
34
(
2011
)
6
,
pp. 626-648
Persistent link: https://www.econbiz.de/10009247602
Saved in:
1
2
3
4
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->