Lean Six Sigma in a service context : a multi-factor application approach in the telecommunications industry
Year of publication: |
2012
|
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Authors: | Psychogios, Alexandros G. ; Atanasovski, Jane ; Tsironis, Loukas K. |
Published in: |
International journal of quality & reliability management. - Bingley : Emerald Group Publishing Limited, ISSN 0265-671X, ZDB-ID 51787-2. - Vol. 29.2012, 1, p. 122-139
|
Subject: | Telekommunikationssektor | Telecommunications industry | Führungskräfte | Managers | Dienstleistungsqualität | Service quality | Lean Production | Lean production | Qualitätsmanagement | Quality management | Erfolgsfaktor | Success factor | Südosteuropa | Southeastern Europe |
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