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~subject:"Innovation"
~subject:"Relationship marketing"
~type_genre:"Case study"
~type_genre:"Fallstudie"
~type_genre:"Ratgeber"
~type_genre:"Reprint"
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Search: "Dienstleistungsqualität"
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Innovation
Relationship marketing
Dienstleistungsqualität
185
Service quality
185
Qualitätsmanagement
33
Beziehungsmarketing
32
Quality management
30
Customer satisfaction
28
Kundenzufriedenheit
28
Deutschland
20
Germany
20
USA
19
United States
19
Customer service
13
Kundenservice
13
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11
Services marketing
11
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10
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10
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9
Dienstleistungssektor
9
India
9
Indien
9
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9
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8
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8
Success factor
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United Kingdom
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7
Taiwan
7
Theorie
7
Theory
7
China
6
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6
Electronic banking
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Article
24
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14
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Case study
Fallstudie
Ratgeber
Reprint
Article in journal
3,304
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3,304
Aufsatz im Buch
191
Book section
191
Hochschulschrift
98
Graue Literatur
86
Non-commercial literature
86
Thesis
80
Working Paper
56
Arbeitspapier
54
Collection of articles of several authors
33
Sammelwerk
33
Conference paper
27
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27
Bibliografie enthalten
24
Bibliography included
24
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22
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7
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7
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6
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5
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3
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2
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2
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2
Fallstudiensammlung
2
Forschungsbericht
2
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2
Accompanied by computer file
1
Amtsdruckschrift
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English
30
German
8
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Baron, Steve
3
Smith, Alan D.
2
Ahlert, Martin
1
Al-Hakmani, Ali
1
Altinay, Levent
1
Aziz, Nisar Ahmed
1
Beck, Johann
1
Beck, Norbert
1
Bravo Sánchez, Carlos
1
Bremecker, Michael
1
Bruhn, Manfred
1
Bungay Stanier, Michael
1
Caruana, Albert
1
Chahal, Hardeep
1
Chen, Li-fei
1
Cheng, T. C. E.
1
Chuancharoen, Supakij
1
Cram, Tony
1
Crepaz, Marc-Philipp
1
Cudney, Elizabeth A.
1
Duff, Angus
1
East, Robert
1
Egg, Gerrit
1
Evers, Jan
1
Gummesson, Evert
1
Guo, Xin
1
Hair, Mario
1
Harris, Kim
1
Hilton, Toni
1
Hsieh, J. J. Po-An
1
Hübner, Sabine
1
Iacobucci, Dawn
1
Kanchana, Rapee
1
Krüger, Ulrich
1
Kumari, Neetu
1
Lai, L. C. F.
1
Laine, Teemu
1
Lin, Binshan
1
Maguire, Stuart
1
Masoudi, Ali
1
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International journal of services and operations management
2
Management research review
2
Sage library in marketing
2
Brand management ; Vol. 2
1
Chinese management in the 'harmonious society' : managers, markets and the globalized economy
1
Corporate brand and corporate reputation
1
Financial institutions and development
1
International journal of business innovation and research
1
International journal of management & enterprise development : IJMED
1
Journal of travel and tourism marketing
1
Management information systems : mis quarterly
1
Managing service quality : MSQ ; an international journal
1
Marketing through minefields
1
Meffert Marketing Edition
1
Profession : Wissenschaftsedition im Rainer Hampp Verlag
1
Quality management journal : QMJ
1
Schriften des Institut für Finanzdienstleistungen e.V.
1
Service Design : innovative Services und exzellente Kundenerlebnisse gestalten
1
Service Excellence als Impulsgeber : Strategien - Management - Innovationen - Branchen ; Bernd Stauss zum 60. Geburtstag
1
Strategic change : SC ; briefings in entrepreneurial finance
1
The brilliant series
1
The journal of brand management : an international journal
1
The journal of business & industrial marketing
1
The service industries journal
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
1
Tourism management : research, policies, practice
1
Transforming e-business practices and applications : emerging technologies and concepts
1
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Source
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ECONIS (ZBW)
38
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1
Kundenzentriert und gemeinsam kreativ : Service Design bei der WISAG
Egg, Gerrit
;
Speicher, Nadine
- In:
Service Design : innovative Services und exzellente …
,
(pp. 157-168)
.
2017
Persistent link: https://www.econbiz.de/10011735407
Saved in:
2
Enhancing customer experience in the service industry : a global perspective
Altinay, Levent
(
ed.
);
Poudel, Surya
(
ed.
)
-
2016
Persistent link: https://www.econbiz.de/10011419571
Saved in:
3
A novel framework for customer-driven service strategies : a case study of a restaurant chain
Chen, Li-fei
- In:
Tourism management : research, policies, practice
41
(
2014
),
pp. 119-128
Persistent link: https://www.econbiz.de/10010239937
Saved in:
4
Encouraging CRM systems usage : a study among bank managers
Vella, Joseph
;
Caruana, Albert
- In:
Management research review
35
(
2012
)
2
,
pp. 121-133
Persistent link: https://www.econbiz.de/10009501072
Saved in:
5
Impact of user satisfaction with mandated CRM use on employee service quality
Hsieh, J. J. Po-An
;
Rai, Arun
;
Petter, Stacie
;
Zhang, Ting
- In:
Management information systems : mis quarterly
36
(
2012
)
4
,
pp. 1065-1080
Persistent link: https://www.econbiz.de/10009680791
Saved in:
6
Using a business game concept to enhance servitization : a longitudinal case study
Laine, Teemu
;
Paranko, Jari
;
Suomala, Petri
- In:
Managing service quality : MSQ ; an international journal
22
(
2012
)
5
,
pp. 428-446
Persistent link: https://www.econbiz.de/10009681580
Saved in:
7
The antecedents and consequences of commitment in bank-corporate relationships : evidence from the Chinese banking market
Guo, Xin
;
Duff, Angus
;
Hair, Mario
- In:
Chinese management in the 'harmonious society' : …
,
(pp. 123-144)
.
2011
Persistent link: https://www.econbiz.de/10008907264
Saved in:
8
Evaluating customer relationship dynamics in healthcare sector through indoor patients' judgement
Chahal, Hardeep
;
Kumari, Neetu
- In:
Management research review
34
(
2011
)
6
,
pp. 626-648
Persistent link: https://www.econbiz.de/10009247602
Saved in:
9
Investigating issues and challenges for customer involvement in business services innovation
Nicolajsen, Hanne Westh
;
Scupola, Ada
- In:
The journal of business & industrial marketing
26
(
2011
)
5
,
pp. 368-376
Persistent link: https://www.econbiz.de/10009272392
Saved in:
10
The creation of the sub-discipline of services marketing
Baron, Steve
(
contributor
)
-
2010
Persistent link: https://www.econbiz.de/10008664678
Saved in:
1
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4
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